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Centura - Québec

Customer service supervisor

2850, rue Jean-Perrin, Quebec City,QC
  • To be discussed

  • 40.00 h - Full time

  • Permanent job

  • Day

  • 1 position to fill as soon as possible

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Benefits

Under the supervision of the Branch Manager, the incumbent manages the residential and commercial ordertaking team, the shipping office and the receptionist (8-10 people) to ensure excellent customer service. He/she ensures that credit transactions, warehouse breakage and transport breakage are processed within a reasonable timeframe.

OUR WORK ADVANTAGES
  • Competitive salary;
  • Complete insurance program 100% paid by the employer;
  • Group RRSP with employer contribution;
  • Free parking and public transit nearby;
  • Full gym on site;
  • Social committee, employee discounts.
TASKS AND RESPONSIBILITIES
  • Personnel management, including hiring, training, team meetings, performance appraisals, task planning and work organization;
  • Participate in taking telephone and e-mail orders. Ensure that orders and quotations are processed and that the customer has received his order confirmation within a maximum of 24 hours. Enter them into the P21 system and follow up on b/o, transfers and special orders with customers;
  • Monitor processes under her responsibility and harmonize procedures between Quebec City and Montreal;
  • Create Return Merchandise Authorizations (RMA);
  • Take charge of resolving customer complaints and ensure prompt follow-up with the help of the relevant managers;
  • Coordinate transportation claims with shipping;
  • Approve freight invoices in compliance with current tariff agreements;
  • Enter notes for residential and commercial backorders. Cancel orders as required;
  • Follow-up on non-shipped orders in collaboration with the Warehouse Supervisor;
  • Implement and monitor performance indicators related to his/her sector in collaboration with his/her manager;
  • Replace employees, sales coordinators or purchasing manager when necessary;
  • Participate in various training sessions organized by the company (sometimes in Montreal);
  • Perform all other related tasks.

Work environment

Work environmentsCentura - Québec0
Work environmentsCentura - Québec1
Work environmentsCentura - Québec2
Work environmentsCentura - Québec3

Requested skills

GENERAL SKILLS
  • Be available on a daytime, weekday and sometimes off-hours schedule;
  • Recognized for positive leadership and managerial courage;
  • Have a strong sense of customer service (minimum 2 years' experience);
  • Be proactive, methodical and organized;
  • Adaptability and excellent stress management skills;
  • Excellent computer skills (P21, an asset);
  • Demonstrate initiative and sound judgment;
  • Experience in personnel management, operations management or customer service (an asset);
  • Training in administration, business management or other job-related training (an asset).
ASSETS
  • Be professional, detail-oriented and results-driven;
  • Demonstrate diligence and autonomy;
  • Availability and commitment;
  • Ability to manage priorities;
  • Concern for confidentiality;
  • Ability to communicate clearly and precisely.

Requirements

Level of education

undetermined

Diploma

undetermined

Work experience (years)

3-5 years

Written languages

Fr : Advanced

En : Advanced

Spoken languages

Fr : Advanced

En : Advanced

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