Genesys Cloud Architect

Are you a talented problem-solver, an innovative idea-maker, and a high-energy professional? We are on the lookout for a highly skilled Genesys Cloud Architect who thrives on designing and implementing cutting-edge Genesys Cloud contact center solutions.

Location: Toronto, with the ability to go into the office 2x a week.

As Genesys Cloud Architect you will play a pivotal role in designing, building, and deploying secure, scalable, and reliable cloud-based contact center solutions on the Genesys Cloud platform.
You will be responsible for the entire cloud architecture lifecycle from infrastructure provisioning and configuration to integration with third-party applications and ongoing optimization.

• Design and implement cloud-based contact center solutions using Genesys Cloud platform.
• Configure and manage Genesys Cloud infrastructure, including virtual machines, networks, and storage.
• Integrate Genesys Cloud with CRM, ERP, and other enterprise applications.
• Develop and maintain automation scripts for infrastructure provisioning and management.
• Monitor and troubleshoot Genesys Cloud performance and availability.
• Stay up to date on the latest Genesys Cloud features and best practices.

• Bachelor’s degree in computer science, Information Technology, or related field
• 5+ years of experience in cloud architecture or engineering
• Ability to obtain government of Canada Level 2- SECRET clearance
• Experience with Genesys Cloud platform is a mandatory
• Experience with AWS, Azure, or GCP preferred.
• Strong understanding of networking concepts and security principles
• Experience with Genesys PureConnect / engage platform is a plus.
• Excellent communication, collaboration, and problem-solving skills
• Bilingual in English/French is an asset.

Use of the term ‘architect’ in this job posting refers to the technical sense related to Information Technology (IT) and does not imply that the individual practices architecture or possesses the requisite license as prescribed by the applicable provincial or territorial architect regulator. We are seeking individuals with expertise in IT engineering-related functions, but licensure from an engineering regulator is not a prerequisite for this position. Architecture is a regulated profession in Canada which is restricted in terms of use of titles and designation. ”

Use of the term ‘architect’ in this job posting refers to the technical sense related to Information Technology (IT) and does not imply that the individual practices architecture or possesses the requisite license as prescribed by the applicable provincial or territorial architect regulator. We are seeking individuals with expertise in IT architect-related functions, but licensure from an architect regulator is not a prerequisite for this position. Architecture is a regulated profession in Canada which is restricted in terms of use of titles and designation.

• Cloud architect

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Come join our team-one of the largest IT and business consulting services firms in the world.