Support Office Advisor, Payroll

CGI - Payroll Services Centre (PSC) offers all-in-one cloud-based solution that simplifies Payroll and Human Capital Management. We are proud of our privileged relationships with clients, and their satisfaction rate is very high.
Every day, our members help hundreds of customers pay their employees in different industries. In this role, you will contribute to the success of local businesses within a dynamic team, with over 700 professionals and 62,000 customers!
We are looking for a reliable and motivated individual. Are you ready to play a key role?
We are ready for you:
- Never stop learning: we offer a complete, ongoing and paid training on Canadian payroll;
- Work-life balance: a flexible weekday schedule.
- Work environment recognized as one of the best in the Canada (Great Place to Work certified);
- Employee Assistance Program, Health and Wellness program, comprehensive insurance coverage, financial assistance for your job-related studies;
- Career development supported by a professional development plan;
- Access to our Share Purchase Plan and Profit Participation Plan as of your first day with us;
- Benefits that fit your needs: Flexible insurance plan, telemedicine, and more!
You have to attend a paid full-time training of five (5) weeks.

You will help people and make a difference. You will bring a human touch to the relationship between customers and the company. You will guide members in their day-to-day activities.
On a typical day, you will:
- Advise and answer questions from the Payroll Advisors and Client Service Advisors;
- Handle more complex client inquiries;
- Provide telephone support to payroll advisors on the application and on procedures and promote best practices;
- Advise Payroll Advisors and Client Services Advisors;
- Plan and organize your work to meet expectations and deadlines;
- Act as a point of contact to answer questions;
- Identify situations requiring urgent attention and escalate issues and requests to appropriate resources when necessary;
- Support advisors and master pay on technical aspects not mastered during the call;
- Collaborate on knowledge sharing within the team;
- Work closely with other teams;
- Identify and document issues encountered, issues raised and proposed solutions.

- College diploma in administration, accounting or a related field, or any other combination of education and relevant experience;
- 3+ years of payroll experience;
- Developed customer service skills;
- Excellent problem solving skills;
- Ability to work under pressure and meet deadlines;
- Excellent verbal and written English and French.
Assets:
- Good knowledge of Microsoft Office (Word, Excel, PowerPoint) and Internet navigation;
- Knowledge of a payroll application (Nethris Internet Suite or Employer D);
- Advanced knowledge of the Opera application;
- Knowledge of various products, solutions and contributions used by clients such as: Group Benefits, CCQ, Report Generator, General Ledger Interface, etc.;
- Training Understanding the principles of payroll and Mastering the payroll legislation of Cégep Ahuntsic or Canadian Payroll Association (CPA) S.C.P. Certification.
Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.

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Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.

• Analytical Thinking
• Customer Service & Support

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Come join our team-one of the largest IT and business consulting services firms in the world.