Appointment Coordinator - Fastfrate Group (Winnipeg)

Role: Appointment Coordinator

Who we are:

Fastfrate Group has been providing industry-leading transportation services for more than 50 years. From what started as an LTL over-the-road and intermodal carrier, Fastfrate has grown into a diverse group comprised of multiple companies operating across Canada. This evolution allows us to offer customers a full suite of asset-based transportation, including over-the-road, cross-border, intermodal LTL and TL, drayage and transload, warehousing, distribution, logistics services and final mile.

Who we’re looking for:

Fastfrate Group is looking for a qualified Appointment Coordinator for our Winnipeg, MB, office. You’ll perform various tasks to meet customer needs by ensuring the customers have the required information regarding their shipment.  The position requires excellent communication and interpersonal skills, good computer skills, and planning and organization ability necessary to perform the role effectively. 

What’s in it for you:

• Unionized working environment
• Well-established company backed by over 50 years of service
• Health & Dental Benefits, pension after 1 year

Schedule:

Monday to Friday, 7:00-3:30 pm

What you’ll do:

• Enhance customer relationships by providing exemplary customer service to clients
• Respond to customer queries regarding the status of their shipment pickups,
• Arrange appointments with customers by phone, email or customer portals
• Trace shipments as required
• Prepare and update reports for customers
• Performs other duties as required.

Must Haves:

• Minimum 2 years experience
• Excellent interpersonal and communication skills
• Good computer literacy, including MS Office
• Ability to work effectively in a team environment
• Ability to organize, schedule and follow instructions.
• Ability to work effectively under pressure to meet deadlines
• Knowledge of transportation/container industry beneficial
• Must have your own transportation as not on a bus route.