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Challenger Motor Freight Inc. - Corporate Headquarters

Service & Warranty Team Lead

Challenger Motor Freight Inc. - Corporate Headquarters

Cambridge, ON

  • Number of positions available : 1

  • To be discussed

  • Starting date : 1 position to fill as soon as possible

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Envision:
Working for a company dedicated to personal career growth and opportunity in moving the organization forward. Challenger Motor Freight Inc. is a Platinum Club Member in Canada’s 50 Best Managed Companies. Our success is directly attributed to our dedicated and talented team of professionals who work hard together with a common purpose – to keep us on the leading edge in safety, technology, and analysis.

It’s not by chance that Challenger is a leading North American freight transportation company. In 40 years, Challenger has grown from one person with a vision and a truck to an international transportation and supply chain management company.

We win as a team when we work as a team, and succeed when our employees succeed. We want people who are resilient, team-oriented, and driven because we are laser focused on meeting commitments to our People, Customer, and Profit. If you’re looking to work for a dynamic, fast-paced, progressive organization then apply with us.


We offer the following in our search for engaged employees looking to become part of a successful team:
 

  • A continuous learning environment that develops your individual career goals
  • A continuous improvement environment where all ideas are explored
  • Engaged coaches and mentors who will provide guidance but also allow autonomy
  • Team atmosphere
  • Competitive and comprehensive total rewards package including company paid group benefits and company sponsored retirement savings plan
  • Support of professional memberships and certifications
  • Hours: Monday to Friday, 7:00am to 3:30pm


The Opportunity:


The Service & Warranty Team Lead is the central point of contact for the Maintenance Department and is responsible for coordinating maintenance, repairs and keeping accurate maintenance records of Challenger’s fleet of trucks and trailers. This role is also responsible for claiming and collecting all warrantable work completed in-house as well as by third-party vendors.
 


Key Accountabilities:

Service Advisor
▪ Provide prompt, courteous and accurate customer service to internal and external stakeholders on all repairs for Challenger trucks and trailers
▪ Respond to various inquiries and requests via telephone and email daily, communicating with internal employees at multiple facilities and external business or service partners
▪ Handle internal customer issues, requests, questions and complaints in a professional and timely manner
▪ Maintain regular communication with customers as needed regarding ongoing repairs
▪ Prioritize, allocate and schedule work and equipment inspections independently
▪ Assist with regular data entry requirements for service-related reporting to management
▪ Manage equipment data entry and updates to various computer systems using multiple software platforms
▪ Correctly input information into a database to ensure accurate monitoring of unit maintenance
▪ Schedule service inspections as required following the maintenance schedule
▪ Open and close work orders with speed and accuracy
▪ Process repair charge backs as required
▪ Perform other duties as required

Warranty Advisor
▪ Review claims created in work order / warranty system
▪ Identify and estimate warranty and/or goodwill coverage
Gather and edit claims documentation backup, calculate part cost and allowable labour time with all claimable items for submission to appropriate OEM representative
▪ Ensure collection of submitted warranty items
▪ Review and maintain warranty parts cage
▪ Receive and ship parts to vendors as required
▪ Dispose of parts as required after submission or retention period expiration
▪ Review invoices for claimable items for goodwill, warranty and/or incorrect billing which are submitted to on-road warranty check workflow in Synergize
▪ Review and document invoices that are not billable to Challenger in zero-dollar warranty claim
▪ Communicate any discrepancies with work orders or invoices to management and consult with members of the maintenance department on eligibility of various repairs for warranty
▪ Ongoing review of warranty procedure and policy and contribute to periodic updates and/or changes
▪ Contribute and or develop reports to track warranty reclamation and maximize warranty dollar recovery to Challenger


What You Need To Be Successful In This Role:
 

▪ Secondary School Diploma required▪ Post-Secondary education or relevant work experience in a mechanical or over-the-road setting is an asset
▪ 3-5 years’ of work experience in an administrative support role (maintenance or parts environment preferred)
▪ Ability to handle large volumes of work and stressful situations▪ Strong interpersonal, verbal and written communication skills
▪ Fluent in English is required, bilingual in French or another language is an asset
▪ Proficient with Microsoft Office, computer/typing skills and telephone skills
▪ Strong attention to detail, organized and can prioritize workload
▪ Motivated team player who also work well independently with a strong sense of commitment to the customer
▪ Analyze data to identify problem areas and trends
▪ Ambitious and creative to find solutions to a wide range of problems and situations
▪ Ability to present information with confidence to varying audience(s)
▪ Possess conflict resolutions skills
▪ Positive and upbeat attitude with the willingness to take initiative


How To Apply:

If you are looking to join a premier transportation company, and become an integral part of results oriented team who constantly challenge themselves to Go The Distance for our customers and for each other, the role of Service & Warranty Team Lead may be right for you.
No phone calls, please. We thank all applicants; however, only those selected for an interview will be contacted. Challenger Motor Freight Inc. is an equal opportunity employer. We welcome diversity in the workplace and encourage applications from all qualified candidates including women, members of visible minorities, persons with disabilities, and aboriginal peoples. By submitting your resume, you consent Challenger Motor Freight Inc. to share this information within its divisions in order to identify other employment opportunities that you may be suitable for.
 

Requirements

Level of education

undetermined

Work experience (years)

undetermined

Written languages

undetermined

Spoken languages

undetermined

Internal reference No.

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