Analyst, Systems & Process

Reporting directly to the Development and Design Initiatives Manager and indirectly to the Supervisor of Business Systems, the Systems and Process Analyst will be a key business and technical resource for the Development and Design section as it relates to improving the workflow efficiency of permit and development applications.

• Utilize critical thinking skills to proactively assess development applications and use sound judgement to resolve technical and system issues and make recommendations on workflow efficiencies
• Improve the timelines for the development application review process and ensure adherence to legislated time periods
• Develop a job manual and capture all facets of the job as well as maintaining a well define step by step procedure to trouble shoot client issues.
• Update and improve (ePlans Applicant Guides, How to Videos, and eCity web content), conduct workshops, training session, as well as develop new client support procedures and documents, as needed
• Participate in system upgrades and user acceptance testing
• Assist in the resolution of ePlans Helpdesk calls both internally and externally
• Ensures that ePlans client information is in alignment across multiple channels (3-1-1, web content, counter service)
• Act as the ePlans project administrator to ensure that projects and tasks are current and take steps to management projects and client accounts

This is a contract position for up to 1 year

• Post-secondary degree/diploma in business, engineering, planning, computer science or a related discipline with three to five years' experience or a combination of education or experience in municipal land development service
• Demonstrated commitment to engage and consensus build; strong rapport and relationship building skills
• Understanding of the Planning Act and the development application review process
• In depth knowledge of the infrastructure systems used in delivering the approvals process, including MAX, ProjectDox, OAS, and Plans Anywhere
• Excellent organizational and creative problem-solving abilities
• Excellent project management and planning skills
• Comprehensive understanding and demonstrated success managing information technology projects including; research and analytical skills along with strong writing and presentation skills, facilitation skills
• Strong communication and leadership/coaching skills
• Comfortable working in a fast paced environment requiring collaboration, along with ease in working with consultants, staff, and senior levels of leadership
• Strong attention to detail and accuracy