Deskside Support Analyst (12 M Contract)

Compugen Inc.

Richmond Hill, ON

Number of positions available : 1
Salary To be discussed
Published on March 20th, 2025
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Starting date : 1 position to fill as soon as possible

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Description

About Compugen Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us - it's a way of life. We believe that technology is the conduit, but our people - they are the connection that truly makes the magic happen!
Our Culture We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals - we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.
Key Responsibilities:

Granting and revoking access for new hires and departures
Maintaining security groups, distribution lists, and application access with Active Directory
Supporting and troubleshooting system and user administration including shared drive printer access
Addressing escalated service desk calls as on-site and L2 support across a variety of sites
Supporting and resolving common applications including the Office Suite, O365, browsers, and Windows
Documenting and reviewing processes for resolution of common and repeated incidents
Installing and activating software within licensing parameters
Assisting with moving computing hardware and associated reconfiguring
Installation of new and used hardware units and components
Troubleshooting problems, and performing diagnostics for hardware, software, and connectivity
Performing hardware warranty and non-warranty repairs of desktops, notebooks, and printers
Coordinating warranty/post-warranty repair of hardware and accessories
Updating, escalating and closing of Tickets in various systems
Maintaining customer supplied “Hot Spare” and parts inventory
Executive communication and white glove service
Able to work some overtime hours completing office moves or priority incidents as required

Skills & Qualifications:

A Technical Diploma or University degree in Computer Science or related filed
A+ Certification
ITIL v3/v4 Certification is a plus
Knowledge and familiarity of Intune
Experience with ticketing tools (e.g, Cherwell, ServiceNow)
Warranty authorizations for HP, Dell, IBM, Lenovo an asset
Minimum of 3 years of End user support
Strong Windows 10 OS knowledge
Strong troubleshooting skills
Strong knowledge of Active Directory and Azure AD
Knowledge of PowerShell scripting policies
Experience supporting Office Suite of products including O365
Experience supporting users with remote support tools such as Logmein Rescue
Excellent written and verbal communication skills
A sense of urgency to complete tasks and assignments
Ability to take direction and follow practices and procedures consistently and accurately
Good time management skills
Experience supporting and providing white glove experience to VIP's
Excellent communication skills
Ability to work independently as well as in a team environment

What Compugen Offers You:

Exciting, fast-paced challenging work environment
A culture where authenticity and diversity are valued
Professional development
Participation in Women in Technology Network
Opportunities to give back to our local communities
Collaborative supportive team members
Remote work/hybrid work options
Work/life flexibility

Equity Statement At Compugen, we're committed to diversity, equity and inclusion, actively recruiting from all groups. We provide accommodation upon request to all applicants during the recruitment process. At Compugen, we believe that everyone deserves a seat at the table. If you require an accommodation, our People & Culture representative will work with you to meet your needs.