Description
SUMMARY OF THE POSITION
Reporting to the Director of Support Program for the Autonomy of Seniors (SAPA), the incumbent will actively contribute to improve the quality of services provided to the resident and his family. The person is expected to give advice and counsel to team members and managers and to encourage partnership between living environments.
The incumbent will have the mandate to ensure the coordination and monitoring of quality assurance activities in living environments as well as the monitoring of the implementation of recommendations and/or correctives emanating from these mechanisms with the different actors involved.
The incumbent will also be entrusted to propose, plan and implement a process for monitoring the quality of care and services provided by the establishment. Through this process, he/she will propose improvements in the management of information and communications through solutions supported in particular by information technologies.
The Advisor will contribute and collaborate in the development and use of means, tools and methods which make it possible to collect, consolidate, model and restore data with a view to providing decision support and allowing decision-makers to have an overview of the activity handled in accordance with the vision of overall performance linked to the quality performance model. In this regard, he/she will also play an advisory and support role with the various departments within the framework of various intervention mandates and important developments in your field of activity.
Finally, the incumbent will advise the various stakeholders in the organization in optimizing standards, policies and recommendations from reference frameworks in any implementation project relating to the quality monitoring of care and services.
SPECIFIC FUNCTIONS
1. Ensure the harmonization of all professional practices and care plans in all SAPA facilities.
2. Collaborate with the staff, leadership, residents and families to implement solutions for quality improvement opportunities.
3. Perform routine inspections and quality tests;
4. Build capacity for continuous quality improvement and best practices.
5. Incorporate into all improvement work:
o A resident and family centred care philosophy
o The preservation of Cree culture and spirit
6. Involved in building design and construction plan to ensure it meets the CHSLD standards.
7. Follow-up the building construction to ensure it respects the architectural plan.
8. Ensure that professional practices are consistent with the Ministry long-term care policies and directives, with Accreditation Canada Standards, and relevant public health standards.
9. Conduct audits of care systems:
o review and determines appropriateness of care plans and implementation of care;
o determine where improvement is required;
o make necessary recommendations.
10. Prepare reports, briefing notes and presentations for all levels of the organization, including the Senior Management Team.
11. Work with stakeholders to ensure that all quality improvement efforts include:
o A clear, measurable aim;
o A measurement framework in support of reaching the aim;
o Communicate regularly with stakeholders regarding challenges and works collectively to ensure improvement;
o Lead capacity building, training and education in quality improvement practice across the Elders' Homes;
o Analyze, reviews, forecasts, trends and presents information for quality planning and management needs.
o Coordinate staff training and the orientation program in collaboration with managers.
12. The incumbent ensures the management of the files and mandates under their responsibility, and supports the coordination of all human, material, financial and informational resources related to these files, as required by the immediate supervisor.
13. Facilitates the efficient people management of the Direction by:
o Promoting effective and open communication, including keeping staff members informed of decis
REQUIREMENTS
Education and experience:
- Must have a bachelor's degree in an appropriate academic discipline in a health and social services field (social work, psychoeducation, occupational therapy, nursing or other degree deemed relevant).
- Two years of relevant experience working with elders and their families in a well-defined clinical intervention, in a community-based setting or working in a framework based on the community;
- Experience with long-term care resources (CHSLD and intermediary resources) is highly recommended.
Knowledge and abilities:
- Ability to assess the state of the living environment;
- Good knowledge of the various residential settings for people with loss of autonomy;
- Skills in pedagogy and knowledge transfer and in working with various client groups;
- Adaptability in relation to various communication mediums to provide training, mentoring and support in residential settings;
- On-site interventions in the residential settings involved, in accordance with the health measures in force.
- Knowledge of approaches, methods and tools commonly used in continuous improvement, process review, quality and performance measurement, strategic planning and in the control room;
- Relevant experience in continuous improvement and quality monitoring in the living environment;
- Knowledge of organizational performance analysis, particularly activity-based financing;
- Knowledge of reference frameworks, such as HSO standards, Accreditation Canada normative framework, reference framework for intermediate and family-type resources (RI-RTF), reference framework for the quality of care and services, etc.;
- Knowledge of living environments; - Significant experience in a management position;
- Very good understanding of the health and social services sector, its administration, its legal framework and human resources issues within a large-scale establishment;
- To promote teamwork;
- Ability to develop sustained collaborations with project partners and collaborators;
- Proven experience as a trainer, strong teaching skills;
- Very good knowledge of senior people;
- Good judgment and diplomacy.
LANGUAGE* Fluent in English and French; and,* Fluency in Cree is an asset.
OTHER* Willing to travel.
