Analyste en support informatique

Do you enjoy collaborating with others to help solve problems? Keep reading!

You will leverage strong technical and analytical skills working independently, as part of a group, and collaboratively with other DT-Canada teams to identify, troubleshoot and resolve a range of complex technology issues. You will identify opportunities for innovation in client service delivery and process efficiency. You will participate in various types of projects including cyclical technology refreshes, National and/or Regional technology initiatives and acquisitions. You will collaborate with other DT-Canada teams in order to continually identify, design and implement enhancements. You will mentor younger analysts to help them reach their full potential. While our work may sometimes be remote, you will be required to be in the office. You will work primarily out of the Deloitte Montreal location though travel may be required around various offices.

Our Support Services Team provides end-user support to our diverse base of professionals. The IT Support Services Team is part of the larger Deloitte Management Services organization that delivers internal services to the firm’s practitioners and staff. Our team works as the primary point of escalation for all technology-related issues in the supported practice offices.

You are someone with:

• Post-secondary education in an IT discipline as well as a CompTIA A+ Certification and/or an ITIL Foundations Certification would be an asset.
• 2-4 years of experience providing hardware/software support in a Windows environment with advanced knowledge of supporting Microsoft O365 suite of products. Familiarity with Microsoft Teams, video conferencing systems and audiovisual systems (ex. Crestron, AirMedia).
• Experience working in a networked environment and ability to perform moderately complex troubleshooting of networked devices (laptops, tablets, mobile devices, printers) onsite and remotely on Windows and MacOS.
• Demonstrated ability to resolve moderately complex technical issues, providing accurate analysis and suggesting appropriate solutions.
• Impeccable attention to detail, superior communication skills, both written and verbal, including the ability to communicate with an ability to adjust messaging appropriate to the audience.

The salary range for this position is $47,000 - $78,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.