Leadership Program Delivery Manager, Deloitte Global People

Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

Engaging, developing, and retaining talent is a game changer in today’s competitive talent landscape - and is a top priority for Deloitte Global. This role will partner across the Leadership and Career Development portfolio, the Global People team and broader Deloitte network deliver and manage strategic talent development programs that create measurable and lasting results. You’ll be charged with delivering the curriculum for our career acceleration programs including, but not limited to: career milestone programs, leadership development experience programs for high-potential leaders, skill development programs, and more. Over time, you’ll be charged with measuring program effectiveness, improving processes, creating operational efficiencies, elevating existing programs, and innovating to deliver new programs that meet the dynamic needs of Deloitte Global.

Responsibilities will include:

Talent development program delivery

• Deliver and evaluate talent development programs, including but not limited to: skill development programs, career milestone programs, leadership development experience programs, etc.
• Project manage programs end-to-end, including project plan creation, execution, and tracking of desired outcomes and results.
• Align program delivery plans to talent development strategy.
• Implement/leverage talent development interventions, tools, and assessments as required to achieve desired program outcomes
• Manage program logistics and coordination in a hybrid format for virtual and live delivery
• Leverage technology to support programming for front-end user experience and back-end operational efficiencies

Facilitation

• Facilitate virtual and live sessions in preparation for, and as part of, program delivery
• Facilitate working sessions to co-create program design in collaboration with SMEs and stakeholders
• Lead program and project team meetings, provide regular updates to participants, leadership, and key stakeholders
• Deliver “train the trainer” sessions to upskill and empower other leaders to facilitate and/or play key roles in programs such as: program faculty advisors, coaches, sponsors, etc.

Relationship management & communications

• Manage relationships and partner closely with Leadership and Career Development Portfolio team, members of the Deloitte Global People team, talent/L&D leaders across the broader Deloitte network and additional cross-functional stakeholders
• Act as a trusted advisor and subject matter expert to build trust, engage in active listening, and provide objective and practical ideas and insights
• Owning communications for all programs including drafting PowerPoint briefings, stakeholder emails, program websites and technology, and more
• Serve as primary point of contact to manage internal/external vendor partnerships

The Global (DTTL) People team supports our talented, forward-thinking professionals with a broad range of development, well-being, and engagement programs to enhance their professional and personal journeys. We provide top-notch, leading-edge thinking and advisory support and partner with our businesses to ensure our professionals develop the right skills and talents to deliver on ambitious priorities.

• Education: Bachelor’s Degree in Human Resource Management, Industrial/Organizational Psychology, Instructional Design or related field preferred
• Years of Experience: 5+ years of program ownership, design and development in talent development, learning or related field
• Required Qualifications:
  • Demonstrated expertise in learning and development best practices and industry trends
  • Proven ability to design, implement and manage large-scale programs with high visibility
  • Strong facilitation and consultative skills; able to think strategically and execute flawlessly
  • Excellent organizational and project management skills
  • Strong strategic-thinking skills with an ability to identify, recommend, and collaborate with team members on process improvements and best practices
  • Excellent verbal and written communication skills; strong business writing skills required
  • High degree of confidentiality, exercising care in addressing issues
  • Ability to thrive in a high-performance environment; juggle competing demands, fast-paced, self-directed, agile, and comfortable working autonomously
  • Exhibits cross-cultural sensitivity
  • Affinity towards working in a continually evolving and often ambiguous environment requiring ingenuity, innovation, flexibility, and an entrepreneurial attitude
  • Highly self-motivated and able to drive results while working in a virtual team environment
  • Ability to work autonomously, with critical understanding of when to escalate matters for leadership approval

Preferred:

• Master’s degree in industrial-Organizational (I-O) Psychology, Occupational Psychology, Organizational Behavior, or a related discipline
• Leadership and organizational coaching experience and/or certification in coaching field (International Coaching Federation or equivalent)
• Advanced ability working with stakeholders and leaders in a virtual and in-person environment
• Change management and process improvement experience is a plus
• Working with global, virtual and offshore teams is a plus as is experience working directly with internal/external clients
• Working knowledge of learning management systems and other learning technologies is a plus
• Prior consulting or professional services experience desired
• Proficiency with SharePoint and website design and maintenance
• Advanced experience creating compelling data visualizations

The salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.