Technical Services Representative (Val-d’Or)
Castolin Eutectic is a global wear management solution provider that helps redefine the life cycle with wear management service centers worldwide. For over 100 years, Castolin Eutectic has been considered at the forefront of supplying value-added surface protection products and solutions to the marketplace. Our wear management specialists aim to provide technically advanced solutions to the ever-evolving global industry regardless of the wear mechanism.
Opportunity!
We have an opportunity for a Technical Services Representative
- Are you looking to be part of an entrepreneurial work environment with leading-edge industrial wear protection technology?
- Are you keen to uncover market needs?
PRIMARY RESPONSIBILITY:
The Technical Service Representative is a key member of the Wear Services Business Unit at Castolin Eutectic, responsible for delivering comprehensive wear solutions to end users within targeted key accounts in the mining industry. This role focuses on leveraging Castolin Eutectic’s advanced technology and service offerings to develop and expand the market for wear-resistant products and solutions throughout the Abititibi Gold Belt Region.
Job Responsibility:
- Market Development: Drive the growth of Castolin Eutectic’s wear services, including CDP wearplate, CastoChrome, Castodur, LaserClad and other complementary products and services, by targeting key accounts in the mining industry, construction, and fabrication industries.
- Strategic Collaboration: Work closely with the Services Team, Product Managers and Marketing to identify market opportunities, provide technical and application support, and develop joint strategies for market penetration.
- Customer Engagement: Build and maintain strong relationships with key accounts, including but not limited to end users in mining, construction, and other heavy industries, to understand their needs and deliver tailored solutions.
- Business Development: Identify prospects and existing customers needs that fit the company’s services capabilities. Develop strategies and messaging for new customer acquisition and existing customer expansion.
- Maintain an Opportunity Pipeline: Within Dynamics CRM maintain an opportunity pipeline.
- Technical Support: Provide technical, design, and product support to customers, addressing wear-related queries and assisting with proposals and quotations.
- Market Intelligence: Monitor competitor activities and pricing, providing timely feedback to inform strategic decisions and pricing strategies.
- Business Planning: Develop and implement objectives, strategies, and business plans to achieve growth targets.
- Cross-Regional Collaboration: Maintain contact and cooperation with other regions to share best practices and drive continuous improvement in technical and commercial approaches.
- Performance Accountability: Ensure the achievement of sales volumes, revenue targets, and enhanced gross profit margins for the Wear Services business.
- Administration
- Support the development of a Services Growth Strategic Plan to help advance the organization's vision, mission, and objectives to generate revenue and profitability.
- Responsible to identify and effectively communicate and support the resolution of critical business issues.
- Represent the company at marketing events, trade shows, conferences, and training workshops.
- Keep key documentation updated on CRM and deliver expense reports on a weekly basis.
- Other tasks as defined
EDUCATION AND EXPERIENCE:
- Engineering degree in Materials or Mechanical
- 5-10 years of relevant industrial sales experience in the wear services business.
- Solid understanding of the wear management solutions offered in a variety of heavy industries.
SKILLS AND ABILITIES:
- Basic understanding of maintenance and repair welding.
- Possess a hunter mentality with cold-calling experience.
- Basic understanding of company key clients and their position in the industry
- Mechanical aptitude
- Proficiency with Microsoft Office Suite
- Consultative communication skills
- Self-motivated and self-directed individual
- Knowledge of basic print reading skills
- Well organized and detail-oriented and good with time management skills
PHYSICAL REQUIREMENTS:
- Ability to travel up to 60%
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
At Castolin Eutectic, we prioritize our employees’ well-being and growth. We offer:
- Competitive Compensation Package (Base salary/Commission/Bonus)
- Comprehensive Benefits:
- Medical and dental coverage
- Short-term and long-term disability insurance
- Life insurance
- Health Spending Account (HSA)
- Employee Assistance Program (EAP)
- Telemedicine Services
- RRSP Plan with Employer Contributions
Must reside near Val-d’Or or within a commutable distance and hold a valid Canadian work permit.
