Description
Hello, I'm Guillaume, senior recruitment and business development consultant at Fed IT, a recruitment firm specializing in IT recruitment.
I work on two types of recruitment: temporary and permanent in Montreal and Montérégie. Our team of IT experts speaks your language and operates in your world. We cover IT, development, business intelligence and infrastructure.
Je suis à la recherche, pour un de nos clients, situé à Montréal, d'un technicien support informatique niveau 1-2. Il s'agit d'un poste permanent, sur site. Le salaire proposé varie en fonction de l'expérience (55 000 à 65 000$) - sur une base de 40h semaine.
I'm looking for a level 1-2 computer support technician for one of our customers in Montreal. This is a permanent, on-site position. Salary varies according to experience ($55,000 to $65,000) - on a 40-hour week basis.
Your missions will be :
* Respond to user support requests by phone, email or in person
* Diagnose and resolve level 1 and 2 hardware and software incidents (PCs, printers, applications, networks, etc.)
* Assist users in the use of software and IT tools
* Prioritize interventions according to urgency and impact on users
* Install, configure and update workstations, peripherals and software
* Document procedures and technical solutions to enrich the internal knowledge base
* Degree in computer science or equivalent
* Minimum 2 to 4 years' experience in a similar technical support position
* Good interpersonal skills, good communication skills, team spirit
* Good stress management and ability to remain calm in emergency situations
* Basic network skills (TCP/IP, DHCP, DNS) and user account administration (Active Directory) - Office 365
* Knowledge of cloud environments
* Fluency in French
* Knowledge of technical English is an asset
The company offers a competitive salary, benefits (group insurance, retirement savings, sick days), flexible working conditions and 3 weeks' vacation.
You can contact me at
See all our job offers at www.fedit.ca
Only those candidates whose applications have been selected will be contacted.
