Manager, Projects & Quality Improvement

Job Title:

Manager, Projects & Quality Improvement

Employment terms:

Regular full-time, 35 hours/week, evening and weekend hours can be expected

Salary range:

$85,427.00 - $97,293.00 per year along with extended health benefits and HOOPP pension plan

Expected start date:

ASAP

Number of positions:

1

Reporting to:

Director, Operations and Organizational Systems

Locations:

Flemingdon Health Centre at 10 Gateway Blvd

Application deadline:

November 21, 2024 by 5:00 pm Eastern Time

Application Process:

Qualified applicants are invited to submit their application via link below:

www.jobillico.com/en/job-offer/flemingdon-health-centre/manager-projects-amp-quality-improvement/14822416

Please include a cover letter and resume in a single file.

Background: Flemingdon Health Centre (FHC) is an engaged and involved member of some of Toronto’s most dynamic neighborhoods; Flemingdon Park, Fairview and Thorncliffe Park. FHC is a registered charity and an incorporated not-for-profit Community Health Centre (CHC), with a vision of Strong Healthy Communities. Across our three sites, we provide a range of health-related services based on the social determinants of health with extensive community engagement.

At FHC, we believe that health is much more than just the absence of disease. Our approach to community health encompasses the social determinants of health which includes education, employment, isolation, food security and social supports, and utilizes a community development model to promote health, prevent disease, and strengthen community capacity. We value health equity, inclusion, community engagement, accountability & transparency, excellence and collaboration & partnerships.

Position Summary:

The Manager, Projects & Quality Improvement will be responsible for managing projects that will support our strategic plan by planning, monitoring and evaluating key operational priorities. They will be responsible for coordinating projects & quality improvement efforts including development, implementation, education, data collection, and analysis. They will be responsible for the overall direction, coordination and implementation of Project Management and Quality Improvement Programs at FHC.

Duties and Responsibilities:

The Manager, Projects and Quality Improvement (QI) is a multi-skilled professional capable of working independently and providing leadership across various service areas. This position reports to the Director, Operations and Organizational Systems with a focus on:

Support Program/Project Design and Evaluation:

Collaborate with management committee and teams to design, develop, implement, monitor, and evaluate projects that align with organizational priorities and enhance service delivery. Facilitate the creation of program frameworks and evaluation tools to assess impact and ensure continuous improvement.

Project Tracking and Reporting:

Develop and maintain comprehensive tracking systems for project oversight, enabling efficient status updates for the Management Committee. Prepare regular progress reports and highlight key milestones, risks, and achievements to keep stakeholders informed.

Quality Improvement and Risk Management:

Drive quality improvement initiatives across service areas, with a focus on optimizing risk management and organizational systems. Employ data-driven insights to identify areas of improvement and implement changes that support organizational goals.

Key Responsibilities:

• Project Leadership: Lead the planning, execution, and completion of key projects across all service areas, ensuring alignment with organizational goals. Develop detailed project plans, including scope, timelines, milestones, and resource allocation, to ensure projects are completed on time and within budget.

• Stakeholder Management: Collaborate with MC, various FHC’s committees and administrative staff to define project objectives and deliverables. Build and maintain strong relationships with stakeholders, ensuring clear communication and alignment throughout the project lifecycle.

• Resource Management: Efficiently manage resources, including personnel, budget, and materials, to support the successful execution of projects. Monitor project progress, adjust resource allocation as needed, and provide regular updates to leadership on project status.

• Risk Management: Identify potential risks and develop mitigation strategies to minimize project disruptions. Implement and oversee risk management plans to ensure projects stay on track.

• Process Improvement: Apply project management principles to drive continuous improvement in clinical and operational processes. Work with teams to identify inefficiencies and implement changes that enhance service delivery and organizational performance.

• Quality Oversight: While focusing on project management, provide oversight for quality improvement initiatives within projects, ensuring that changes lead to measurable improvements in client care, safety, and satisfaction.

• Documentation & Reporting: Maintain comprehensive project documentation, including project plans, progress reports, and final deliverables. Ensure all documentation meets organizational standards and is accessible for future reference.

• Training & Support: Provide training, coaching and support to staff involved in projects, ensuring they have the necessary skills and knowledge to contribute effectively. Facilitate learning opportunities related to project management and process improvement.

• Performance Monitoring: Track and measure the performance of projects against key metrics, ensuring that goals are achieved, and outcomes are aligned with organizational objectives. Conduct post-project evaluations to identify lessons learned and opportunities for future improvement.

Skills and Qualifications

• Knowledge normally attained at a master's level degree and a minimum of 5 years progressive experience in management – preferably in a community-based health care setting or not for profit organization, or equivalent academic training and work background.
• PMP Certificate Preferred.
• LEAN, Six Sigma or other Quality Improvement certificate Preferred.
• Expertise in Microsoft Office 365; Word, Excel and Power Point.
• Experience in the use of spreadsheets (e.g. Excel) for data analytics.
• Excellent written and verbal communication skills.
• Independent, reliable, and self-motivated problem-solver.
• Demonstrated program and/or project management experience required.
• Demonstrated understanding of the primary care practice management environment.
• Positive communication, customer focus and interpersonal skills.
• Solutions oriented with creative problem-solving.
• Able to manage multiple demands and projects simultaneously.
• Able to present information in articulate, organized and professional manner.
• Cultural sensitivity and demonstrated ability to work with diverse individuals and groups.
• Organizational and administrative skills with meticulous attention to detail.
• Health and safety certification and experience working within a Health and Safety Committee.
• Experience and training in quality improvement and change management preferred.
• Experience supervising the work of staff and management of a budget preferred.
• Understanding of the health care system and experience in working with marginalized populations.
• Excellent organizational and coordination skills to respond to fluctuating workloads with ability to set priorities independently in a fast-paced environment.
• Ability to train staff members on various systems and procedures.
• Demonstrated ability to work independently, taking initiative and working collaboratively in an inter-disciplinary team environment.
• Experience handling confidential and sensitive information, knowledge of applicable privacy and occupational health and safety laws.
• Ability to work flexible hours.
• Demonstrated cultural competency and experience working in diverse communities and marginalized communities.
• Knowledge of and commitment to anti-racist, anti-oppressive principles and practice.
• Vaccines (COVID-19 and others) are a requirement of the job pursuant to the Ontario Human Rights Code.

Working Conditions & Physical Requirements:

The new team member will be expected to:

• Work some evening and/or weekend hours based on project demands.
• Be available for on-call schedule as part of the management committee.
• To work across all three of our sites: FL, FV, and HATP.
• This role requires working onsite at least four days per week, with the flexibility to work remotely one day per week.

We encourage applications from individuals who can identify with the diverse communities we serve. We thank all applicants for their interest but regret that only those selected for an interview will receive an acknowledgement. Please note that a criminal background check (Vulnerable sector) will be conducted for this position. In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.