Client Partner, Critical Incident Stress Management (CISM)

Are you passionate about fostering resilience and empowering others through Psychological First Aid (PFA)? Do you thrive in interactive teaching environments and have experience in building peer support programs? If so, we have an exciting opportunity for you!

Unlike our traditional Critical Incident Stress Management (CISM) Client Partner roles, this unique position is dedicated to expanding the reach and impact of PFA across our health authority. You won’t just be responding to critical incidents—you’ll be at the forefront of designing innovative infrastructure, strategies, and systems that make Psychological First Aid more accessible and integrated into our organizational culture.

In this role, you will:
✔ Teach & Train – Deliver engaging, interactive PFA education tailored to adult learners, empowering individuals with the tools they need to support themselves and others.
✔ Design & Implement – Develop systems and strategies that increase the adoption of PFA at all levels, ensuring it becomes a foundational part of our workplace support network.
✔ Build & Strengthen – Establish a dynamic peer support program that fosters connection, resilience, and well-being among staff.

We’re looking for innovators, educators, and changemakers who have experience in interactive teaching, adult learning principles, and peer support program development. If you're ready to make a lasting impact on how we care for one another in times of stress and crisis, we’d love to hear from you!

Apply today and be a driving force in elevating the psychological health & safety of our health care workers. 

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Client Partner, Critical Incident Stress Management (CISM) supports the coordination, implementation and evaluation of Fraser Health's Critical Incident Stress Management program in collaboration with the Leader; acts as a resource and provides consultation, research and educational support on critical incident response to Fraser Health staff.

Master's degree in Clinical Counselling, Psychology or Social Work or related discipline.

Registered member of an applicable professional association.

Five (5) years' recent, related experience in workplace crisis management and/or clinical counselling in the application of accepted CISM methodology in a health care environment, including experience in program planning, implementation and evaluation, or an equivalent combination of education, training and experience.

Valid Class 5 BC Driver's License and access to personal vehicle for business-related purposes.

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Demonstrated understanding of Critical Incident Stress Management theory and application.
• Demonstrated proficiency in the use of a personal computer (PC) and applicable software applications.
• Working knowledge of applicable regulations, legislation, policies and procedures.
• Physical ability to perform the duties of the position.

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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IMPORTANT: Recruitment scam warning

Please be on alert for recruitment scams. We are aware of several scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. Please note that we will never ask for money or payment, nor ask you to download or install an app at any point during our recruitment process.