Director, Strategic Quality Improvement Initiatives - Surgical & Cardiac Services

Fraser Health is looking to fill the crucial role of Director, Strategic Quality Improvement Initiatives covering the Surgical Information Systems and Cardiac Information Systems portfolio. This Director will be data-driven and focused on Ministry of Health waitlist management initiatives, and will be required to build strong relationships with the 12 sites as well as regional endoscopy.

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

Reporting to the Executive Director, Surgical Network, Anesthesia Network, Medical Device Reprocessing and Surgery Information Systems, this position is accountable for strategic leadership of Fraser Health and Ministry of Health (MOH) quality improvement initiatives/projects related to Surgical and Cardiac Services, including Surgery Information Systems (SIS), Cardiac Information Services and the Colon Screening Program.

Leadership responsibility involves large-scale complex reviews of practices, procedures and systems leading to enhanced integration of services, better service delivery, improved patient satisfaction, development of new programs and the delivery of cost-efficiencies for Fraser Health, Ministry of Health and the health care system. The mandate includes the identification, development, implementation and evaluation of Information Systems in support of Provincial programs, as well as leadership of key surgical priorities such as waitlist management and surgical scheduling.

Working in close collaboration with FH leadership and Ministry of Health (MOH), provides strategic leadership and accountability in the development of detailed project charters and plans; decision support; health planning, and the assessment of the climate for change. Based on the strategic goals of Fraser Health, consults with FH Surgical & Cardiology Network teams to prioritize quality initiatives/projects, define project scope and lead the development and implementation of system improvement projects. Directs and leads the implementation of action plans to meet designated goals within mandated timeframes. Provides direction, oversight, and coordination to complex projects such as waitlist management, ensuring clear communication between health authority and key stakeholder staff. Liaises with FH corporate support and private surgical centres in supporting surgical capacity initiatives.

Accountable to plan, lead and manage department staff including performance management, budget formulation and administration.  Role requires effective communication and relationship building skills with shareholders such as perioperative leaders, surgeons /surgeon offices, the private sector and Ministry of  Health  and effective collaboration, consultation, liaison and negotiation with senior leaders, surgeons, anaesthesiologists, and stakeholder networks across FH.  Liaises with external agencies such as the Ministry of Health (MOH) for planning and reporting purposes.

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Demonstrated ability to lead on a strategic level.
• Demonstrated knowledge and expertise in systems, processes and protocols relating to surgical and cardiology areas with a focus on quality improvement and new initiatives.
• Demonstrated knowledge and expertise in Information Systems and Data Management  and their role in impacting quality and effectiveness processes.
• Demonstrated ability to facilitate change including the ability to develop and implement new/revised systems and processes.
• Experience and expertise in project management including change initiatives.
• Demonstrated ability to liaise and negotiate with network leaders, provincial representatives and a range of shareholders including the public and physicians.
• Knowledge of current Provincial Health Care policies.
• Experience and Knowledge of management strategies and programs.
• Excellent written and verbal communication skills.

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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