Medical Office Assistant/Receptionist, Urgent Primary Care Centre - Burnaby

We hire great people for excellent jobs and need your help to expand our ability to deliver prompt and professional services. We are currently looking for a Casual Medical Office Assistant/Receptionist to join our Urgent Primary Care Centre team located in Burnaby, B.C. We are looking for a committed and personal person with an eye for detail who is able to juggle numerous tasks in a busy environment and conduct business in a professional manner. You like helping people and you display excellent communication skills while carrying a high level of integrity, discretion, and confidentiality. You will take a thorough, hands-on approach to deliver high quality and precise work with a focused approach to complete routine day-to-day tasks and handle changing calendars, priorities, and timelines.

Reporting to the Manager, Clinical Operations or designate, this position provides administrative day-to-day support to the Urgent Primary Care Centre (�UPCC� or �Centre�), and as the first point of contact with clients and their families, provides a key role in ensuring a safe and welcoming environment for all individuals through a positive, customer-service oriented and client-focussed approach. The Centre provides urgent care to clients and longitudinal primary care to unattached vulnerable clients in the assigned area. The Centre provides clients, families and caregivers with ease of access to timely, person-centred, continuous and culturally safe quality health services. Performs duties such as front desk reception interacting directly with clients who have highly complex medical and social needs, registering new clients and booking appointments and referrals, establishing and maintaining charts and chart organization including requests, maintaining database(s) and maintenance of electronic client case load, typing material utilizing word processing software, setting up and maintaining the filing systems, processing incoming and outgoing mail, faxes, reports/records and internal and courier documents, arranging meetings/special functions, and operating office equipment. As a member of an interdisciplinary team, ensures clients and their family members are supported in navigating the health care system.

Education and Experience

Grade 12, plus completion of a Medical Office Assistant diploma plus one year of recent related office/clerical experience or an equivalent combination of education training and experience.

Skills and Abilities

• Ability to type 40 wpm.
• Ability to communicate effectively both verbally and in writing in English.
• Ability to work effectively with the multi-disciplinary team and be a self-starter.
• Ability to deal effectively with others.
• Effective interpersonal skills.
• Ability to deal effectively in conflict situations.
• Ability to exercise sound judgement.
• Ability to organize work and establish workload priorities in collaboration with others.
• Ability to take initiative.
• Ability to work independently and in collaboration with others.
• Ability to use applicable computer equipment and software at a basic level.
• Working knowledge of iPHIS.
• Working knowledge of general office practices and procedures and their application.
• Knowledge of relevant acts, regulations, programs, policies and procedures.
• Ability to work within a team and promote a team environment.
• Physical ability to perform the duties of the position.

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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