General Manager

Why come work for us:

No waiting period for medical or dental benefits

RRSP matching

Subsidized meals

free parking

free access to an EAP

employee discounts such as Good Life Fitness, TELUS mobility, Bell mobility, Dell computers etc.

Work along side industry leaders in airline catering

Main duties and responsibilities:

• Leads and manages exempt staff of all Departments in the Airline Catering unit. This includes but not limited to: Food production, Transportation, Equipment Processing, Storeroom Department, Dish-room/Porters, Quality Assurance, and related departments to ensure production standards and customer service requirements are met.

• Ensures Customer requirements/specifications and service requirements are complied with on all airline accounts. This includes production processing, on-time performance, equipment inventory, and quality assurance controls.

• Drives to meet business objectives and goals set by superior related to food costs, labor costs, sanitation, quality assurance, market track goals, airline goals and objectives, and all other specific goals set thereof.

• Ensures that all HACCP, FDA, Local Airport, Quality Assurance, and Airline Specifications are maintained at the highest level.

• Monitors all menu cycles to ensure customer service and satisfaction is not interrupted. Ensures that proper equipment is maintained and controlled in the Unit for operation excellence.

• Manages operation staff on a day-to-day operation aspect to drive for exceeding set targets.

• Supports and assists Lean initiatives, and Quality initiatives to achieve OPEX targets.

• Monitors all training programs that are required to be conducted to ensure all Corporate Policies and Procedures are followed and maintained.

• Monitors employee relations in each Department, and ensures compliance with the National Master and Local Addendum labor agreements are maintained in the Departments.

• Supports customer audits, government audits to meet compliance

• Responsible for annual performance evaluations of direct reports in compliance with corporate initiatives.

• Maintains customer communication with all local and corporate airline representatives to ensure all request, investigations, and/or related are concluded to the satisfaction of the customer and company.

• Assists the Managing Director on projects, investigations, training, corporate goals and objectives, and airline requests.

• Completes all administrative reports in an accurate and timely manner.

• Ensures the security of the facility by monitoring and maintaining existing programs including all TSA, local airport and corporate requirements.

• Drives prevention vs. detection of defects.

• Coordinates actions to prevent the occurrences of nonconformities.

• Maintains customer compliance resolution.

• Responsible for the maintenance of key performance metrics for the Operation organization.

• Verifies and insures company policies and procedures are followed.

• Insures quality specifications and requirements are followed and met.

• Develops Standard Operating Procedures.

• Responsible for safety, quality and compliance to customer specification.

Education:

• Bachelor degree in business administration or related field preferred.

Work Experience needed to be successful in this role:

• Successful track record as a Manager or Assistant Manager in airline catering required.
• 10+ years of experience in in-flight catering or food manufacturing environment required.
• Demonstrated experience with managing financials with budget responsibility required.
• Demonstrated knowledge of Lean manufacturing principles and/or six sigma and continuous improvement methodologies preferred.
• Proven experience successfully managing a team of supervisors and managers required.
• Previous customer service and/or account management experience required.
• Strong track record of innovation and making changes to the operation to further improve the work environment and unit performance
• Labor relations experience is required.

Job Skills:

• Candidate should be comfortable with all levels of employees and have the ability to drive positive program change.
• Must be a Team builder with the ability to lead and motivate a diverse management and hourly staff.
• Must have strong and effective leadership skills
• Excellent problem solving skills, planning and scheduling capabilities managing multiple account requirements
• Ability to effectively manage the operation while maintaining compliance in a heavy regulated environment e.g. FDA, HACCP and security.
• Advanced Microsoft office tool skills (excel, word).
• Knowledge of quality auditing, inspection methods.
• Detail oriented and excellent project management skills.
• Strong organizational skills, able to prioritize responsibilities and multi-task.
• Strong interpersonal skills and the ability to interact effectively with multiple departments and customers Excellent written and oral communication skills.

Technical Skills:

• Able to obtain an AOA badge and customs seal

• Excellent computer skills in all Microsoft applications Excel, Word, Power Point

Core Competencies:

• Leadership & Team Building
• Operational Excellence
• Financial Acumen
• Customer Focus
• Strategic thinking
• Communication Skills
• Problem Solving
• Project management