Furniture Coordinator

Who is Grand & Toy?

At Grand & Toy, we Give Work Life!  Celebrating 141 years this year, Grand & Toy is one of Canada’s most renowned and iconic brands. Our humble beginnings started in office supplies but today, our team of industry-leading experts provide complete business solutions for multiple industries across Canada. From the latest technology solutions, to facilities, and custom workplace furniture for any space, we provide core solutions to running businesses day-to-day.

About the Role

The Furniture Project Coordinator is an integral member of the Interiors sales team and is responsible for managing all commercial furniture order activities to support the sales cycle for large complex furniture projects.  This position is responsible for providing end to end support for our interiors sales team from preparation of quotes, product specifications, pricing, freight and installation pricing, installation co-ordinaton, deficiency and warranty resolution, vendor relations. Participating in meetings. Coverage for other associates/other tasks as workload requires.

You will assist in resolving service issues and develop plans to resolve those issues independently.  In addition, you will be responsible for customer and vendor account support, interaction with the customer account base, and the various roles in the Interiors department. You will interact with various departments within Grand and Toy, vendors or furniture manufacturers and installers.

The Furniture Project Coordinator is involved in the coordination of larger, more complex, contract furniture orders and the project management and coordination of the smaller projects.

You will be cross-trained on the Furniture Sales Coordinators duties.

What will I do?

• Receives electronic or hard copy files for complex contract project furniture orders and ensure that all the necessary documentation needed for order entry is included.  (10%)
• Place furniture orders in our systems, send PO’s to vendors, receive acknowledgement of receipt of the order and ensure the customer has signed off. (30%)
• Coordinate installation and product arrivals with client and installer and or internal Project Manager (PM). Request installation drawings. Prepare installation packages for installer including drawings, product lists, site information and product pick up locations.  Prepare all vendor required shipping schedules. Confirm all required information with the client including site location and restrictions, dock requirements, electricians and data personnel on site, site contact, install date and time, collaborating with the Project Manager, where applicable.  (25%)
• Obtain client installation sign off making sure client has signed and dated all required fields for finance and able to follow internal processes based on order size. (10%)
• Resolve deficiencies with customer, installer, CAD designer, and/or Project Manager.  Follow through order process until all deficiencies have been resolved and the customer has signed deficiency installation sign off. Invoice if applicable. (15%)
• Other administrative tasks (5%)
• Cross coverage within the team for vacation and sick days and as needed by the business unit to balance work load to achieve timely responses to requests from Sales and Customers. (5%)

 What qualifications do I need?

• Post secondary education or high school diploma with contract furniture industry experience
• 2-4 years experience as a Furniture Coordinator or PM assistant
• Must have excellent verbal communication skills in English. Bilingual in English/French is an asset.
• Must be able to logistically plan out the steps of each order with attention to detail.
• Working knowledge of manufacturing partners terms.  Able to understand interiors dealer process from proposal development, order placement, installation requirements and deficiency resolution.
• Must have the ability to effectively prioritize and organize multiple activities, tasks, and requests from both internal and external customers.
• Must be able to build and maintain constructive relationships when faced with difficult internal or external customers.
• Ability to take action or complete tasks without prompting and effectively communicate the results or actions taken to internal or external customers in a timely manner.
• Must be able to maintain constructive relationships when faced with difficult internal and external customers and under time constraints.
• Must remain flexible and adaptable to changing internal processes, multiple projects, and varying customer demands while preventing issues/distractions from interfering with work deadlines or deliverables.
• Must be proficient in Microsoft Excel, Word, email.
• Knowledge of HFA, FMS, 20/20 Worksheet is an asset.
• Must be personable and presentable at all times
• Must be a self-starter and able to make own decisions in timely manner.
• Able to take direction well and execute efficiently and effectively.

What does Grand & Toy offer?

Grand & Toy offers competitive wages and benefits packages based on education and experience. We provide a rewarding and challenging career along with growth and career advancement. We proudly provide comprehensive training for all new associates, along with incentives such as our associate/corporate discounts and rewards programs for management positions. Our corporate culture is team oriented, friendly and collaborative.

If this sounds like the job for you, we can’t wait to hear from you. We celebrate employment equity and diversity.

We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs.