Workflow Coordinator

Job Summary:   
3sHealth is seeking a customer-centred, passionate, and innovative Workflow Coordinator, to assist with effective and timely flow of information and scheduled work for the Continuous Improvement team. Reporting to the Director, Continuous Improvement, the Workflow Coordinator acts as a general resource and support for all Continuous Improvement programs: Patient and Family Centred Care, Strategic Planning, Corporate Performance, Corporate Standard Work, Improvement Support, Lean Training, and new employee Orientation.

Responsibilities include:
-  Provides strong customer service on requests for assistance with corporate standard work and obtaining Continuous Improvement services, and contributes to continuous improvement of processes to improve customer experience.
-  Provides administrative support to 3sHealth’s Patient and Family Centred Care program, including processing honorarium payments and expense reimbursements for Patient Family Partners, gathering related data for reporting, and assisting with Patient Family Partner Council meetings. 
-  Schedules and provides administrative and technical/logistical support for meetings and events such as strategic planning, training sessions, corporate wall walks, and team improvement report outs and improvement plan reviews, ensuring a quality experience for both virtual and in-person participants.
-  Assists with surveys, data gathering, and results tracking to support CI team and organizational performance and improvement reporting.
-  Supports and learns hands-on about the stages and methodologies of improvement initiatives, shadowing CI specialists.
-  Builds continuous improvement skills over time. 

Experience:  
-  Minimum 2-year diploma from a recognized post-secondary institution in office administration or related discipline, plus three years related experience at a senior level; or an equivalent combination of education and experience.
-  Experience with continuous improvement, performance reporting, and Patient and Family Centred Care practices is an asset.
-  Healthcare experience is an asset.

Required Qualifications: 
-  Certification as a Lean Leader through the Saskatchewan Health Care Management system, or willingness to obtain certification.

Knowledge, Skills & Abilities:  
-  Advanced knowledge of MS Office Suite and related software.
-  Ability to manage time and set personal goals and priorities to achieve department results.
-  Ability to understand customer needs and identify improvement opportunities.
-  Ability to work efficiently and effectively as part of a cross functional team.
-  Must be a competent writer and ability to communicate with peers and customers sufficiently to meet work objectives.
-  Able to manage conflict in real time, and focus on solutions as opposed to laying blame.
-  Ability to identify root cause and develop/recommend solutions.

Prior to commencing employment with 3sHealth, the selected candidate will be required to complete a criminal record check.  

To be considered for this position, all candidates must submit a cover letter and resume.  We thank all interested candidates; however, only those chosen for an interview will be contacted.