Coordinator - Patient, Family & Staff Resource Centre (PFRC) and Interpreter

Humber River Health. Lighting New Ways In Healthcare.

Since opening our doors in 2015 as North America’s first fully digital hospital and we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team.  At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.   

At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!

Coordinator, Patient, Family & Staff Resource Centre (PFRC) and Interpreter Program

The Patient and Family Resource Centre at HRH facilitates the provision of health information to the public (e.g. patients, family, community, staff, physicians, volunteers), and language interpretation and translation services for patients receiving care. Patient, Family & Staff Resource Centre (PFRC) and Interpreter Program Coordinator will act as a resource to the organization in the promotion and facilitation of approaches to patient and family centered care that meet professional guidelines and best practices . Reporting to the Quality and Patient Safety Director and working in collaboration with colleagues across the organization, the successful candidate is innovative and enthusiastic with strong commitment to inventing the future of healthcare.

Reporting Relationship: Director, Quality & Patient safety

Location: Humber River Health - Wilson Site

Hours of work: Days, occasional evenings/weekends

Union:  Non-Union

Responsibilities:

• Coordinate the Patient, Family and Staff Resource Centre (PFRC) for the provision of health information to patients, families, staff and physicians
• Identify, evaluate, and acquire resources to support the delivery of patient focused service and continuous quality improvement
• Evaluates and administers Centre programs such as activities and develop and delivery of training programs to the public, staff and physicians
• Develop and maintain print and digital Centre resources in a variety of media (e.g. print, video, electronic) to meet health information needs of patients, families and staff; analyze and respond to program leadership and patient/staff requests for resource materials
• Develop and monitor Centre operating and purchasing budgets
• Create, manage, and maintain effective databases and tracking mechanisms to provide statistical data for program leadership decision-making
• Participate in resource sharing, develop partnerships as a member of the Health Sciences Information Consortium of Toronto
• Maintain and promote the PFRC website (external) and the Library intranet website pages
• Implement promotional activities to increase awareness of the services of the PFRC to both internal and external stakeholders including digital signage messages, displays at various hospital events and presentations to hospital staff
• Manage retail store, inventory and order of products, management of financial transactions in the Centre, including revenues from fines and lost books, interpreter services offered to other hospitals as well as the budget for routine purchases by the Centre
• Coordinate the provision of interpreter services in all modalities (video/audio and telephone) in the hospital
• Promote phone and video interpreter services; develop and distribute promotional materials to clinical leadership teams to increase usage rates
• Maintain and promote HRH Interpreter Services including the intranet website
• Coordinate translation requests and interpretation devices scheduling

Qualifications/Skills

• Required Master's degree in Library/Information Science
• Preferred Association of Translators and Interpreters of Ontario (ATIO) membership in good standing
• A minimum experience of 3 years is preferred in an academic health sciences environment (preferred)
• Required advanced knowledge and technical skills in MS Office (e.g. Outlook, Word, Excel, PowerPoint, etc.) OVID Medline, Nursing and Allied Health Literature (CINAHL), DOCLINE, SharePoint, Surpass, OverDrive, Consortia Manager, Google scholar, LG digital signage, Adobe Cloud (In Design, Photoshop), desktop publishing, web page authoring, and other documentation design and development tools.
• Demonstrated proficiency in evidence-based research and information sources and bio-medical database searching. Ability to conduct both precise and broad curated literature searches, preferably using MEDLINE/PubMed and other key health sciences databases
• Familiarity with the concepts of evidence-based practice
• Preferred experience information search and rating quality of information sources, Interpretation and translation services and technology tools
• Creativity (artistic/design skills) and forward-thinking
• Commitment to customer-oriented service, including Help Desk duties, and ability to work in an interdisciplinary team environment as well as independently with minimum supervision
• Demonstrated ability to adjust priorities, take initiative, set goals, manage time wisely, and make quick effective decisions in a fast-paced environment
• Demonstrated ability to collaborate as an effective member of a team, meet deadlines, excellent interpersonal, communication, and organizational skills
• Demonstrated ability to work creatively, collaboratively, and effectively and to promote teamwork, diversity, equity, equality and inclusiveness

Why choose Humber River Health?

At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows as a Huron Consulting hospital. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.

Attracting and retaining a workforce that represents the diverse communities surrounding Humber River Health, is a priority.  We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identity as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ.

Applicants will not be discriminated against on the basis of race, creed, sex, sexual orientation, gender identity or expression, age, religion, disability, medical condition, or any protected category prohibited by the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.

Accommodations are available throughout the recruitment process as well as during employment at Humber River Health. Please direct any accommodation requests to our recruitment team.