Manager Change Management

50233 - Toronto - Regular

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One!

Job Function:

Support the Function Head- Organizational Change Management, in implementing Company goals/objectives/strategies by providing effective leadership and direction in establishing and maintaining effective project services.

Support project management and contributing departments in planning and managing projects. Develop, obtain approval for and maintain project scheduling policies, standards, templates and products. Support the management of Change Management projects and programs by providing consolidated information, reports and analysis.

General Accountabilities:

• Manage staff engaged in the development and delivery of project services. Plan, schedule, organize and assign work to ensure that quality and accuracy of work are maintained and on schedule
• Provide advice, guidance and direction to staff in the resolution of work-related problems, as well provide clear expectations and performance measures
• Provide leadership through demonstration and response to staff requirements to achieve targets, plans, strategies and quality objectives to deliver service levels
• Make effective recommendations on human resource issues, including career counselling, hiring, discharge, discipline and resolving work performance problems
• Work with staff in other business units to communicate details of project work processes along with standard documents, templates, applications, scheduling materials and to clarify roles and accountabilities
• Coordinate activities of individual team members to ensure all inputs are captured in a single master project schedule
• Develop, integrate and maintain project standards, templates and other tools to improve quality and efficiency. Maintain databases of historic project timelines, approaches and other relevant data in order to provide accurate templates and processes and to provide data that enables accuracy to be continuously improved
• Work with external representatives to identify and integrate industry best practices as they relate to project services and benchmarks. Exercise judgement and tact in explaining relevant benchmark pricing issues and/or persuading these external representatives to make exception to policies/processes or to change to ones more suitable to the Company
• Monitor and support project status review process and provide analysis of progress and issues. Provide feedback to project managers and management
• Conduct special studies and analysis
• Contribute in the development and documentation of Change & Culture Services business processes, systems and practices

Selection Criteria:

Essential Knowledge:

• Advanced working level knowledge of Change Management methodologies and deliverables, preferably Prosci certified
• Detailed understanding of change communications, adult learning and training methods and their application in business
• Intermediate level knowledge of project management principles and project lifecycles, as applied to business
• Intermediate level of knowledge contracting for and managing external resources
• Familiarity with the utilities industry, preferably the electricity industry and ideally the Hydro One business model

Essential Experience:

• Completion of a university degree and up to 10 years of relevant business experience
• 5 years of experience leading the delivery of Change Management programs
• Experience in delivering projects that cross people, process and technology domains
• Experience overseeing multiple projects and teams

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2025.

Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email careers@hydroone.com. Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

Deadline: March 4, 2025

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We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.