Medical Staff Learning Management System Coordinator

Position Summary
Interior Health is hiring a term specific full-time Medical Staff Learning Management System Coordinator who is passionate about making a difference in healthcare. This position is until September 30, 2026.

Location: This position is flexible within the Interior Health Region.

What we offer:

• An attractive remuneration package
• Excellent career prospects
• Employer paid training/education
• Employer paid vacation
• Employer paid insurance premiums
• Extended Health & Dental coverage
• Work-life balance
• May be eligible to contribute to MPP

Salary range for the position is $67,861 to $97,550. Interior Health establishes salaries within the minimum and maximum of the salary range based on consideration of the qualifications, experience of the applicant, and an internal equity review of the salaries of other employees.

How will you create an impact:

The Medical Staff Learning Management System Coordinator (Coordinator) is an integral member of the Physician Engagement team, reporting to the Director, Physician Engagement. This role is central to advancing the training and development of medical staff by optimizing the use of Interior Health’s Medical Staff Learning Management System (LMS). Acting as the primary point of contact, the Coordinator provides responsive support and expert guidance to medical staff regarding LMS functionality and utilization.

The Coordinator collaborates with diverse partner - including subject matter experts, course developers, educators, medical leaders, and internal and external partners - to design, implement, and evaluate effective learning initiatives. By building strong relationships and fostering collaboration, the Coordinator ensures learning projects align with organizational priorities and meet the unique needs of medical staff.

The Coordinator also works with the software provider and internal partners to ensure the LMS is configured and utilized effectively.

What will you work on:

• Serves as a primary point of contact for LMS medical staff users, providing expert support, addressing inquiries, troubleshooting complex issues, and ensuring its efficient operation.
• Coordinates & delivers training sessions on LMS usage, providing one-on-one guidance to ensure medical staff users understand and utilize the LMS effectively.
• Creates, maintains, and updates reference materials for medical staff learners, administrators, and other partners to enable accurate and knowledgeable use of the LMS.
• Develops and implements processes and governance related to LMS usage.
• Receives user access requests for super user accounts. Ensures that each user is granted appropriate permissions, including new user setups, updates, and deactivations.
• Maintains the integrity of data within the LMS by performing regular system audits.
• Continuously assesses and enhances processes related to program enrollment, registration, and LMS usage to streamline workflows and improve the user experience.
• Collaborates with the software provider and internal partners to optimize system performance and user experience.
• Authors and maintains project management documents such as project charters, project plans, and status reports related to the status of medical staff digital learning initiatives.
• Develops specific evaluation criteria, performance measures, definitions, and evidence to conduct quantitative and qualitative analysis in collaboration with project/program leads and other partners.
• Drives business process improvement initiatives to optimize LMS usage and efficiency. Recommends and facilitates system enhancements, ensuring they are developed, tested, and deployed according to medical staff learning and development needs.
• Develops reports that provide insights into LMS usage and effectiveness. Utilizes other report-writing software as required to create custom reports.
• Collaborates with relevant teams to implement, maintain, and enhance standards for LMS content, ensuring alignment with Interior Health's Communication Policies, Accessibility Standards and Learning Design Standards. Performs regular audits of existing learning to ensure continued compliance.
• Works with internal partners to design and execute marketing information related to educational initiatives within the LMS to encourage user engagement.
• Consults with Interior Health medical staff, medical leaders, and portfolio leadership to determine their needs and provide guidance on how to best leverage LMS features to meet their requirements effectively.
• Liaises with content and technology/systems experts and other designers/instructors involved in writing course content and developing blended learning solutions to ensure learning materials are aligned with learning frameworks, strategic priorities, and desired outcomes.
• Liaises with external consultants regarding learning programs. Provides necessary information, outline system requirements, and identify organizational needs.
• Provides ongoing support for LMS-related initiatives, keeping partners informed of project status and maintaining effective communication channels.
• Drives validation of eLearning materials with content owners.
• In alignment with IH’s Occupational Health & Safety Program, employees shall adhere to all Occupational Health and Safety policies and procedures at all times and attend all required training. Employees are responsible to report any identified hazards, unsafe conditions or incidents to the manager or supervisor immediately.
• Performs other related duties as required.

Interior Health strives to create an environment where you enjoy the work you do, the place where you work, and the people around you. Together, we create great workplaces. Apply today!

Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Indigenous (First Nations, Métis, or Inuit).

Qualfications
Education, Training and Experience

• Bachelor's degree in a relevant field or equivalent experience.
• Three (3) to five (5) years of health care experience with proven experience in managing and supporting Learning Management Systems or similar applications.
• Certification in project or change management considered an asset.
• Experience working collaboratively with physicians and medical leaders is preferred.
• Or an equivalent combination of education, training, and experience.

Skills and Abilities

• Experience working independently as well as part of a team, exercising sound judgment, and managing multiple on-going projects while meeting critical deadlines.
• Demonstrated ability to effectively introduce and manage change that is consistent with the vision, purpose, and operating principles of healthcare.
• Excellent presentation, facilitation, and negotiation skills. Ability to chair/lead meetings and facilitate working groups.
• Strong technical acumen and ability to grasp complex systems quickly.
• Excellent problem-solving and analytical skills.
• Strong attention to detail and commitment to maintaining data integrity.
• Ability to multitask and demonstrate flexibility and adaptability for changing needs/priorities.
• Knowledge and competence with learning development software, such as Articulate Storyline, Articulate Rise, and Adobe Captivate.
• Knowledge of adult education principles and learning practices within a large complex environment.