Program Leader, Clinical Student Experience

Position Summary
Interior Health are looking for an experienced Program Leader, Clinical Student Experience to join our team on a full time term basis out of our Kelowna location.

This term position is expected to last until 31st March 2025.

What we offer:
-Employee & Family Assistance Program
-Employer paid training/education opportunities
-Employer paid vacation
-Medical Services Plan
-Employer paid insurance premiums
-Extended health & dental coverage
-Possible Municipal Pension Plan
-Work-life balance

Salary:
Salary range for the position is $88,990 to $127,923. Interior Health establishes salaries within the minimum and maximum of the salary range based on consideration of the qualifications, experience of the applicant, and an internal equity review of the salaries of other employees.

About the job:
In accordance with the established vision and values of the organization, the Program Leader, Clinical Student Experience, leads the overall clinical student experience portfolio for Interior Health (IH). The Program Leader is an expert and resource responsible for the coordination and creation of organizational systems, processes, and practices related to all clinical student experiences within Interior Health. The Program Leader will work closely with leaders from across the Health Authority & other key partners including the Ministry of Health.

The Program Leader develops reports, ensures timely and effective implementation of decisions, works on specific projects as assigned, and analyzes and prepares information to achieve results in key priority areas.

Typical duties and responsibilities:

• Utilizes standard project management methodology and a collaborative approach to develop project charters, schedules, timelines, and specific processes for accomplishing the required work plan.

• Cultivates and fosters relationships in order to develop comprehensive project plans with input from key partners and provides leadership and support in the development of strategies to meet these needs.

• Liaises externally with and supports and/or identifies opportunities to partner with other health authorities, regional entities, post-secondary institutions, and other community/private partners in system redesign of care and service improvements.

• Collaborates, executes and monitors all milestones and deliverables.

• Provides research support for best practice and change management initiatives to support improvements.

• Serves as the central contact/resource person related to the project and identifies and resolves arising issues through negotiation and conflict resolution with partners.

• Develops and coordinates a process for managing the preparation and maintenance of all status reports, design of reporting templates, compilation and analysis of data and information; monitors project and/or system change progress; identifies barriers and missed milestones; and researches issues and best practice.

• Leads a range of projects; develops guidelines, templates, and critical activity pathways; and makes recommendations for action.

• Builds relationships with key partners to plan future service delivery models, including input into business case development and standardized reporting and information sharing.

• Supports the composition of decision briefs and reports at the site, local health area, and Health Authority levels to support optimum service delivery.

• Creates communication plans and communicates and presents information clearly and concisely to key partners, staff, and managers including formal presentations at meetings.

• Provides regular status updates and attends various meetings as required.

• In alignment with IH’s Occupational Health & Safety Program, employees shall adhere to all Occupational Health and Safety policies and procedures at all times and attend all required training. Employees are responsible to report any identified hazards, unsafe conditions or incidents to the manager or supervisor immediately.

• Performs other duties as assigned.

Qualfications
Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Indigenous (First Nations, Métis, or Inuit).

Education, Training, and Experience
• A Bachelor’s degree in education or health related field.
• Minimum of five (5) years of experience with involvement in project/change management, planning, implementation, and evaluation including three (3) years of experience in Clinical Operations. Experience with quality improvement and/or change management is an asset.
• Proficient in computer applications (e.g., Microsoft Excel QI & Macros, Microsoft Word, Power Point, etc.).
• Or an equivalent combination of education, training, and experience.

Skills and Abilities
• Demonstrated ability to organize work, simultaneously handle multiple projects, balance multiple priorities, and manage challenging and competing demands within a limited timeframe.
• Creatively plan and promote new program and service delivery models.
• Demonstrated analytical, statistical, research, and indicator development skills.
• Ability to work with health information technology, applying advanced computer skills to access and analyse all data and information related to priority areas.
• Knowledge of the principles and processes related to quality improvement.
• Superior written and verbal communication abilities and independent problem-solving and decision-making capabilities.
• Knowledge of project and change management processes, project development, and implementation.
• Proven leadership skills working with diverse groups of people. Demonstrated ability to develop effective working relationships and collaborate with key participants across a range of partners.
• Ability to use Microsoft Office Suite.
• A class 5 BC Driver’s License.
• Physical ability to perform the duties of the position.