Customer Logistics Representative (24-month contract)

Johnson & Johnson is hiring for a Customer Logistics Representative! Located in Toronto, ON, this role is a 24-month contract.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

Are you interested in joining a team delivering outstanding results to our customers and patients? Apply now for this exciting opportunity!

The Customer Logistics Representative is an integral and meaningful role with critical responsibilities and the connection between customers and J&J. As a CLR, you will operate within a team environment and be responsible for handling orders and credits, investigating claims, handling returns, collaborating with customers to ensure adherence to order fulfillment policies and actively communicating important information.

Key Responsibilities:

• Order and credit processing - process standard and non-standard or complex orders received via phone, email, fax, or EDI, and process credits
• Returns - research and approve/deny customer returns ensuring adherence to policies
• Customer inquiries and communications - respond to customer inquiries with varying levels of complexity and difficulty; ensure issues and problems are resolved appropriately and in a timely manner; communicate difficult or complex information to customers; use facts and data appropriately to address customer questions
• Customer claims - investigate and ensure resolution of all customer claims within specified timelines; prepare reports and documentation to support the approval or denial of the claim; communicate decisions to customer
• Tracking - maintain call and email logs; ensure completeness and accuracy of logs and perform analysis to support monthly reports and metrics
• Reporting - prepare other reporting related to Narcotic orders, month-end, and returns

Education:

• A minimum of a college diploma required; Bachelor's/University degree preferred

Experience and Skills:

Required:

• Minimum 2 years of relevant work experience
• Customer Service experience or a related role
• Strong attention to detail, accuracy, and process adherence
• Experience in managing multiple priorities simultaneously
• Excellent interpersonal and communication skills - verbal and written
• Strong independent problem solving skills; able to apply judgment in handling complex and sensitive inquiries and issues

Preferred:

• Experience with SAP or equivalent systems
• Understanding of the order to cash cycle and supply chain basics
• Skilled in analytics and data communication
• Proficiency in MS office applications, including advanced Excel skills
• Working knowledge of SOX, GMP, and Healthcare Compliance requirements
• Experience within the healthcare/pharmaceutical industry

Other:

• Requires proficiency in English (oral and written); proficiency in French is highly desired
• Requires the ability, through our flexible work policy, to work on-site a minimum of three days each week, with the option for two remote workdays each week
• This is fixed-term assignment which is expected to conclude at or after 24 months from your start date in this project role

Diversity and inclusion are central elements of the shared culture across the Johnson & Johnson Family of Companies. Attracting, developing, and retaining a workforce that reflects the diversity of our customers and communities is essential to our success. We are committed to providing a respectful, inclusive, and accessible work environment where all employees have the opportunity to achieve their potential.

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com