Description
Job Location: Toronto or Montreal
OUR VALUES
WE WORK AS A TEAM
with openness to the ideas and expectations of our colleagues, our customers and our client and supplier partners with a commitment to each other.
WE ARE PROFESSIONALS
on a constant quest for excellence, tackling challenges methodically, efficiently, and with integrity.
WE GO BEYOND
our responsibilities to our customers, our colleagues, society, and the environment.
This hybrid position is for those who like variation in job responsibilities, switching between two departments on a seasonal basis. This dual opportunity requires and develops a variety of skills while engaging in reservation activities during fall and winter then moving to customer service duties in spring and summer. The successful candidate will be responsible of FIT reservation requests for our customers, requests for information on products, passenger support, and treatment of some complaints.
Responsibilities:
- Process new reservations, cancellations, and amendments to existing reservations
- Respond to queries regarding itineraries, products, and services from clients, and suppliers
- Build relationships with key clients
- Provide passenger assistance
- Maintain a high level of Canadian Tourism product and geographical knowledge of Canada
- Proof reservations to ensure the accuracy and smooth running of booked itineraries
- Respond to complaints post-travel
- Assist in the completion of any projects, as assigned
