5832-15 Manager, Collections

As a member of the Administration Leadership Team, the Manager of Collections is responsible for the management of the national collections of accounts receivable for both the Direct and Dealer sales channels.

Responsibilities:

The primary responsibility of the Manager is to execute effective and efficient collections strategies to improve the Accounts Receivable delinquency levels and promote the business by encouraging more sales, while at the same time limiting risk exposure to the company and maintaining exceptional customer satisfaction.

As a Collections Manager, you will oversee the collection unit of approximately ten collections representatives ensuring the company's objectives and standards are met.  You will be responsible for overseeing the different areas of the business within Direct & Dealer Channels, where you will be handling collections and compliance governed processes. In this position, you will also recommend human resources actions {hiring, terminations, salary actions, and promotions), coordinate with management and other managers to resolve problems and work on special projects.

• Responsible to Collect and manage Direct and Dealer accounts receivable for a 200M Annual Sales

• Daily compile and analyze statistical data relative to collections productivity, monitor live calls and provide advice and feedback to staff and upper management, answer questions concerning account activities and review status of the portfolio performance concerning settlements and bankruptcies

• Responsible to build, monitor and manage all aspects of the corporate strategy and targets for the year

• Customer interaction and requests may be extensive where you will authorize adjustment of finance charges, approve exceptions for extended periods and settlement arrangements for customers.

• Expected to network with various department of business in Canada including the US counterparts, audit and compliance teams within Canada and US and Trustees in Bankruptcies and respond to inquiries.

• Allocating resources, planning work schedules, and assigning work to all staff within the department 

• Ensuring appropriate training and affirmations are provided to all new and current staff members, conducting performance reviews, responding to associate relation issues, and provide training for career development.

• Communicate with key stakeholders in matters related to the extension of credit and settlement of disputes, delinquent accounts and balances outstanding.

• Responsibilities also include stringent oversight over the department procedures and related policies while ensuring that the employees are always aware and trained on all changes.

• Other projects as required 

Qualifications:

• 3-5 years of Management experience

• Demonstrate strong leadership skills

• Proven ability to coach and motivate individuals with varying levels of experience

• Knowledge of collections Key Performance Indicators (KPl's) preferred

• Excellent communication skills, both written and verbal

• Demonstrated excellent analytical, planning and problem solving skills

• Must have strong interpersonal skills with the ability to work highly independently in a fast-paced, stressful and demanding environment.

• Strong Power Point and MS Office experience required (Excel and Word)

• Ability to manage multiple projects and priorities

• Thorough knowledge of relevant federal collections regulations

• Three to five years' collections in progressively responsible Credit, Collection, A/R, or Finance capacity.

• SAP S4 experience an asset

• Bilingualism (English/French) an asset