8713-7 Production Systems Specialist

Responsibilities:
- Maintain and repair Production systems and resolve customer printing issues
- Maintain effective relationships with customers and sales
- On-site service of MFPs
- Maintain parts and call management as well as accurate records to achieve KPI targets
- Responsible to learn new technologies, maintain accurate records and assist other team members as required
- 10% - Lead referrals, assists with customer assessments and solution design
- 90% - break-fix and customer support
- Seeks opportunities to improve territory parts budget and inventory control
- Perform other relevant duties as assigned by management

Skills:

Experience Required:
- 2-3 years
Network Skills:
- Install and troubleshooting of basic printing and scanning solutions
- Microsoft OS peer to peer and client side of server environments
- Familiar with printing from common business apps
Solutions Knowledge:
- Basic understanding of solutions portfolio
Product Knowledge:
- Excellent working knowledge and certification of production systems
Color Skills:
- Working knowledge of calibration, and RIP configurations
Communication Skills:
- Excellent verbal and written and interpersonal
Mentoring and Instruction:
- 10% - based on technical expertise
Pre/Post Consulting Ability:
- Moderate
Working directions:
- Requires limited assistance for more difficult problems

Requirements:
- Must be positive, outgoing, self-motivated and committed to building and maintaining strong customer relations
- Travelling within Canada and the US is a requirement. Candidate must provide & maintain valid travel documents at own expense
- Own vehicle and possess valid insurance with appropriate coverage and a valid drivers’ license in good standing
- Standby and afterhours work may be required
- Training may require afterhours travel and stay overs including weekends
- Perform other relevant duties as assigned by management
 
Konica Minolta Certifications:
- Required to achieve Professional Level Certification

Physical Requirements:
- See Official Physical Requirements

Business Travel:
- Travel within assigned territory

Education:
- Electronics/Technical degree preferred

Industry Certifications:
- CompTIA A+ Certification CompTIA Net+ Certification (or equivalent experience)

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Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.