Description
This position is responsible for providing technical support to all school staff and students in the configuration, use and connectivity of board provisioned, personal and network technologies in compliance with Board policies and procedures.
MAJOR RESPONSIBILITIES:
To assist with the testing, deployment, enhancement and ongoing operational support of Board instructional and productivity computing devices, network and cloud based services.
To troubleshoot, research and solve problems related to Board instructional and productivity computing devices, network and cloud based service. To perform routine preventative maintenance and technology audits on multiple hardware computing platforms contained.
To configure, install, upgrade and maintain multiple versions of software solutions on multiple hardware computing platforms using industry standard development tools.
To monitor network connectivity and report deficiencies, security, stability and inappropriate use to Information Technology Services support staff.
To assist with the ongoing backup, recovery of staff and student information maintained on local storage devices.
To assist with the relocation and setup of computer equipment and maintain accurate records of school electronic inventories and asset labeling using the Board Enterprise Help Desk System. Decommission, repurpose and recycle identified electronic equipment using the Board’s approved electronic waste partners.
To record, analyze, prioritize, escalate, update and track all incoming technical service requests and incidents reported via verbal, paper, email, web and voice integrated tools to the Board Enterprise Help Desk System.
To provide support for issues related to student and teacher accounts.
To monitor all unacknowledged/unresolved calls and escalate appropriately as defined by ITS support procedures. Respond to assigned service requests within predetermined service window
To consult with school and board staff on technology based decisions.
To assist the school in the relocation of computer equipment and peripherals.
To provide preventative maintenance of school based computer & network technology and peripherals.
To work as an active member of the school team.
To attend meetings as required.
To attend professional development sessions/training as required.
To perform other duties as assigned.
Line of Responsibility:
Responsible to the Assistant Manager, Support Operations.
EDUCATION, EXPERIENCE AND QUALIFICATIONS:
Secondary School Graduation Diploma with two years of post-secondary education in computer related studies is required.
Minimum two years related experience is required.
An excellent working knowledge of Microsoft’s Networking and productivity solutions is required.
Proficient verbal and written communication and interpersonal skills are required.
A thorough working knowledge of industry standard computing technologies including communications network protocols, hardware, computer operations and Board approved/implemented software and hardware are required.
Ability to explain features and functions of deployed technology to all levels of users is required.
Must possess a valid Ontario Driver’s License and have access to own transportation.
Requirements in fulfilling the responsibilities of this position may include shift work/after hours support.
Equity, Diversity and Inclusion Statement
The York Region District School Board (YRDSB) believes in giving each and every applicant an equal opportunity to succeed on their own merit and we strive to hire staff that reflect and support the diverse perspectives, experiences and needs of students and communities. We remain committed to upholding the values of equity, diversity, and inclusion in our living, learning and work environments. We know that diversity underpins excellence, and that we all share responsibility for creating an equitable, diverse and inclusive Board-community.
Therefore, in pursuit of the Board’s values, we seek members who will work respectfully and constructively with differences and across the organizational hierarchy in actualizing the Board’s priorities, goals and principles outlined in the Director’s Action Plan. Candidates who have strong racial literacy practices and a commitment to dismantling anti-racism, anti-oppression, and creating identity-affirming spaces, in order to intentionally disrupt racist and hateful acts.
We actively encourage applications from members of groups with historical and/or current barriers to
sovereignty,
equity, including, but not limited to:
First Nations, Métis and Inuit peoples, and all other Indigenous peoples;
African, Black and Black Caribbean peoples (in alignment with Anti-Black Racism Strategy);
South Asian, East Asian, Southeast Asian, Middle East/West Asian, Latino/Hispanic (in alignment with YRDSB Workforce Census to address disproportionalities identified).
members of groups that commonly experience discrimination due to race, ancestry, colour, religion and/or spiritual beliefs, or place of origin;
persons with visible and/or invisible (physical and/or mental) disabilities;
persons who identify as women; and
persons of marginalized sexual orientations, gender identities, and gender expressions.
At YRDSB, we recognize that many of these identities intersect and therefore, equity, diversity and inclusion can be complex.
We value and respect the contributions that each person brings to enriching the Board and are committed to ensuring full and equal participation for all in the communities that we serve.
Accessibility and Accommodation Statement
We also recognize the duty to accommodate and foster a culture of inclusion. Consistent with the principles of dignity, individualization and inclusion, we will make any appropriate accommodation based on any of the protected grounds in the Human Rights Code to support candidate participation in the hiring process. When contacted, candidates will be provided with an overview of the various elements of the hiring process, such as skills assessments, written practicum, presentation, interview, etc. If an accommodation is required, requests can be made in advance of any stage of the recruitment process. All information received relating to a candidate’s required accommodation will be addressed confidentially by the Recruitment and Retention Team. Please make this request to careers@yrdsb.ca or a member of the Recruitment Team. If this position is a school based LTO/Contract Teaching position, please email the Principal directly to request the accommodation to be made at the school in collaboration with Human Resource Services, Disability Management Team.
Important Note for YRDSB Employees:
If you have a current accommodation in place through Disability Management, please inform your Disability Management Case Manager to ensure that your accommodation needs can be met in the new role that you are pursuing.
If invited to participate in the hiring process, and you are unable to perform the essential/bona fide requirements (e.g. physical, cognitive requirements), please notify the Recruitment Team by emailing
careers@yrdsb.ca to review next steps (in the email please reference the job title you are applying to).
Important Information for CUPE 1734 Members:
As per the Collective Agreement (A.11.7 and A.11.8), those twelve month employees filling vacancies as a result of a job posting are to remain twelve months at their positions.
Ten month employees are to remain in their position until the end of the school year.
Each application submitted for a job posting will be reviewed, although consideration may be impacted by Articles A.11.7 and A.11.8.
On-line applications are collected centrally at the Education Centre - Aurora and are monitored by Human Resource Services.
All applications will be screened based on the required education, experience and qualifications as noted in the posting and job description and as reflected in the application.
Only those candidates meeting these criteria will be eligible to participate in the selection process and only qualified candidates will be contacted.
The personnel file of all internal applicants will be reviewed as part of the selection process.
