Data Operations Manager

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

You’ve got big plans. We have opportunities to match, and we’re committed to empowering you to become a better you, no matter what you do.

When you join KPMG you’ll be one of over 200,000 professionals providing audit, tax, advisory and business enablement services across 153 countries.

With the support to do things differently, grow personally and professionally and bring your whole self to work, there’s no limit to the impact you can make. Let’s do this. 

KPMG in Canada is currently undergoing a significant Front Office Transformation (FOT) aligned to the firm’s adoption and implementation of a new sales methodology and technology, specifically, Salesforce.  To support in the transformation and implementation of Salesforce, data and data operations is critical. 

The Data Operations Manager will be part of the Market & Data Insights team and be a champion for data. This includes providing day-to-day data steward processes, data quality, data governance, KPIs, and privacy.  The role will work directly with the Director and involve strong collaboration with the Senior Managers of CRM and Data Insights, and managing data steward processes, aligning with the Global data steward team on protocols, and adhering to timelines and procedures.

This is an excellent opportunity for a strong, tactical, self-starter who will implement processes and governance to ensure data integrity and data standards and be part of a transformation.

• Develop and implement data-related processes, policies, and plans across Front Office Transformation and across National Marketing & Communications (NMC).
• Ensure process adherence, data accuracy, integrity, and consistency, and troubleshoot data issues with Salesforce, Introhive, and BoardEx.
• Build relationships with key stakeholders, including the global data steward team, the user base, and the CRM Champion Networks.
• Plan, develop and execute Salesforce data quality initiatives, including logic and quality checks to monitor changes made by users and other CRM analysts to maintain data integrity.
• Manage the daily projects for our offshore contractors.
• Collaborate with various teams on data governance and privacy.
• Participate in regular testing and enhancements, focusing on data impacts and data governance.
• Stay updated on current trends and leading data practices across industries.
• Develop and maintain requirements for data currency, accuracy, precision, retention, and security.
• Enforce established data standards, guidelines and roles and responsibilities.
• Proactively monitor and test data accuracy and facilitate required data corrective actions.
• Contribute to continuous improvement of data-related processes.
• Participate in data cleansing activities and resolve data discrepancies.
• Support the development and reporting on data KPIs and manage data-related projects and reports.
• Create reference materials on data quality trends, data governance, and privacy for a wide range of firm stakeholders.
• Assist in the development of project plans and timetables and maintain good communication with business partners and teams.
• Work with the Global data team on future projects related to master data and support other team members on ad hoc or special projects.
• Develop thorough knowledge of KPMG, its lines of business, and service areas to enhance the client experience.

• 2-3 years of experience in data cleaning, quality, data privacy and governance, CRM tools and processes, research or a related discipline.
• Strong business acumen with an understanding of the business purpose of data, knowledge of Canadian companies, and experience with executive level contacts and opportunities.
• Experience in the Professional Services industry and working with CRM databases and other data tools and resources.
• Understanding of data structure, quality, and processes, and experience working with large and diverse data sets.
• Efficiency, attention to detail, quick learning, and professional development eagerness.
• Knowledge of CASL and other data privacy legislations.
• Experience working with a virtual team, preferably in Canada and India.
• Intellectual curiosity, analytical acumen, strong problem-solving and people skills.
• Ability to thrive in a fast-paced environment, meet deadlines, and provide support and recommendations to senior leadership.
• Exceptional communication and organizational skills, and a team-oriented attitude.
• Proficiency in data management and integration, data profiling concept, design, and development.
• Hands-on experience with SQL databases, csv files, SQL statements, and other APIs.
• Demonstrated ability in capturing business requirements, designing data-driven systems, and estimating level of effort.
• Self-management skills, intermediate to advanced Microsoft office skills, and experience with PowerBI.
• A desire to learn, share and collaborate, and a positive attitude to ‘get it done’ and takes initiative.
• Proficient with data management and integration, data profiling concept, design and development. 
• Strong analytical and systems thinking skills.

This position requires written and oral fluency in English. The successful candidate will be required to support or collaborate with English-speaking colleagues or stakeholders while at KPMG. The successful candidate will be required to create, interpret and/or apply policies, practices, laws and and/or regulations during the regular course of their employment.

KPMG BC Region Pay Range Information

The expected base salary range for this position is 69,000$ - 110,500$ and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills, & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

Learn more about where a career at KPMG can take you.

Providing you with the support you need to be at your best

For more information about KPMG in Canada’s Benefits and well-being, click here.

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here.

Adjustments and accommodations throughout the recruitment process

At KPMG, we strive for an inclusive recruitment process that allows all candidates to Come As You Are and Thrive with Us. We aim to provide a positive experience and are ready to offer adjustments or accommodations to help you perform at your best. Adjustments (an informal request), i.e. extra preparation time or the option for micro breaks during interviews, and accommodations (a formal request), i.e. accessible communication supports or technology aids are tailored to individual needs and role requirements.

To begin a confidential conversation about adjustments or accommodations at any point throughout the recruitment process, we encourage you to contact KPMG’s Employee Relations Service team for support by emailing cdnersteam@kpmg.ca or by calling 1-888-466-4778, Option 3.

For information about accessible employment at KPMG, please visit our accessibility page.