HR Technology Solutions Analyst

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

The ITS HR Technology team is part of Business Enablement Services and provides the effective delivery of HR technology-related applications implementations, enhancements, maintenance, integration, and operational support and reporting. The HR Technology Solutions Analyst works in partnership with senior team members to deliver project and operational support for the HR applications supported by the team.

The position requires intermediate knowledge of HR processes and practices, a strong aptitude for business systems analysis, systems implementation and maintenance experience, a desire to make a career in HR technology, and the flexibility to adapt to a rapidly changing environment.

• Partner with a Senior Solutions Analyst/Senior Manager on new solutions or enhancements to existing solutions with moderate complexity.
• Support business process requirements assessment by participating in requirements gathering sessions with stakeholders and SMEs, documenting outcomes, assessing current and future state processes, conducting gap analysis against system capabilities, and completing risk assessment and impact analyses.
• Use technical knowledge of system configuration and functionality to assess options, best practices, and provide recommendations for solutions to business requirements. Where required, effectively liaise with system vendors to drive additional support and functionality around solution design.
• Draft formal requirements and functional/technical specifications documentation, and configure systems (PeopleSoft/other HCM applications, iCIMS/other recruiting applications) or partner with vendors and developers to build systems solutions.
• Design and execute test plans of moderate complexity, document issues, and liaise effectively with team members/SMEs, developers and/or vendors to troubleshoot and resolve issues.
• Maintain and update documentation on process SOPs, configuration specifications, testing, etc.; develop and deliver end user training on solution functionality, process changes, etc.
• Provide technical support for HR applications by troubleshooting moderate complexity system problems; act as the technical liaison between the end user and vendor/developer when escalating problems requiring coding program fixes or for issues outside the scope of HR Technology.
• Perform security and configuration maintenance within HR applications.
• Collaborate and partner effectively with the team in problem solving and managing work capacity by using team work intake processes and working to gain and share knowledge across the spectrum of applications supported by the HR Technology team.

• Degree or diploma in Information Technology/Business required.
• 3 to 5 years work experience in an HR Technology environment in a business systems analysis role.
• Proven knowledge and experience with multiple, complex integrated HR applications (PeopleSoft and/or SAP/SuccessFactors and/or specialized applications, e.g., Recruitment solutions).
• Software skills:
  • Advanced: Microsoft Excel, Word
  • Intermediate: Other Microsoft product family, including Teams, Outlook, Visio, PowerPoint, Project, Access
  • Preferred: SQL, Power BI, HTML/CSS
• Proven ability to think conceptually, problem-solve, and create application solutions to address moderately complex business needs.
• Strong business analysis and impact analysis skills.
• Strong verbal and written communication skills. Ability to effectively communicate technical concepts to business users in their language.
• Proven ability to manage work across several systems and projects with competing priorities and timelines.
• Strong customer service orientation and interpersonal skills.
• Strong and consistent attention to detail to produce accurate and high quality work.
• Intermediate project management experience – project scoping and planning, project and systems documentation, ability to prioritize work, etc.

Providing you with the support you need to be at your best

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here.

Adjustments and accommodations throughout the recruitment process

At KPMG, we strive for an inclusive recruitment process that allows all candidates to Come As You Are and Thrive with Us. We aim to provide a positive experience and are ready to offer adjustments or accommodations to help you perform at your best. Adjustments (an informal request), i.e. extra preparation time or the option for micro breaks during interviews, and accommodations (a formal request), i.e. accessible communication supports or technology aids are tailored to individual needs and role requirements.

To begin a confidential conversation about adjustments or accommodations at any point throughout the recruitment process, we encourage you to contact KPMG’s Employee Relations Service team for support by emailing cdnersteam@kpmg.ca or by calling 1-888-466-4778, Option 3.

For information about accessible employment at KPMG, please visit our accessibility page.