Customer Service Agent

On-site Position – Montreal (Ville Saint-Laurent)
(Possibility of long-term remote work)

LeBouquet.com is a well-established family business in Montreal since 1978. Specializing in the creation and delivery of fresh flowers, we began our transition to 100% online and phone orders in 2025, while maintaining our greatest strength: warm, human, and attentive service.

We’re looking for a versatile, organized, and bilingual individual to join our small team and take on a central role in customer service and day-to-day operations.

What We Offer

• On-site position in Montreal (with the possibility to transition to remote work)

• Stable and people-oriented schedule, with flexibility

• Warm, family-like work environment

• Training provided on our internal tools and website

• A company undergoing digital transformation, where every team member matters

Main Responsibilities

• Answer incoming calls (orders, information requests, customer follow-ups)

• Manage the email inbox and ensure prompt, professional responses

• Process orders and payments through our website (internal platform)

• Handle multiple requests at once with calm and efficiency

• Participate in various administrative tasks related to operations (data entry, delivery tracking, confirmations, etc.)

• Make small updates to our website (training provided)

• Occasionally assist in workshop activities, as needed

• Be ready to work more during peak periods (Valentine’s Day, Mother’s Day, etc.)