Customer Service Coordinator & Marketing

Effective Communication: Ability to communicate clearly and concisely, both in written and verbal form, in both French and English.

Interpersonal Skills: Being friendly, patient, and able to treat customers with empathy and respect, even in challenging situations.

Problem-Solving: Ability to understand customer concerns and find appropriate solutions to meet their needs.

Time Management: Being organized and able to prioritize tasks to effectively address customer needs.

Technical Knowledge: Comfortable with using computer tools, word processing software, order management systems, etc.

Adaptability: Ability to adjust to changes in company policies, procedures, and products.

Teamwork: Ability to collaborate with other team members to provide consistent and high-quality customer service.

Positive Attitude: Maintaining a positive attitude, even in stressful situations, to provide a pleasant customer experience.

Handling Difficult Situations: Ability to handle unhappy customers or delicate situations with professionalism and calmness.

Creativity and Marketing Skills The ability to create visually appealing content and transform it into marketing material can be an asset.

Product or Service Knowledge: Having a deep understanding of the products or services offered by the company to better address customer questions and needs.

Follow-Up and Issue Resolution: Being able to track customer issues until they are completely resolved, ensuring the customer is satisfied with the proposed solution.