Manager, Franchise Operations

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Role: Manager, Franchise Operations

Reports to: Director, Finance Market Quebec/Atlantic

The Manager Franchise Operations covers the independent handling stores in Quebec , ON , ATL for the Market Franchise banners. The position requires a high-profile performer to represent the Franchisor in support of the Management Team in these regions. This role also coordinates franchise administrative processes including, new store set-up, preparation and presentation of the Proforma / Franchise terms. Develop and grow the “Business Relationship” with franchisees to support improved performance on KPI’s and business financial results. The successful candidate will be fluent in French and English.

Key Accountabilities

• Delivers all functional reports and analysis accurately and on time and maintains a database of key financial information.
• Works with store operations and franchisee to develop and monitor annual business plans and financial targets

• Represent the Franchisor in Quebec and Atlantic to ensure alignment with our Franchise Program
• Responsible for approx.100 Market Franchise banner stores in this region
• Conduct ongoing Business reviews with Franchisees and District Managers to ensure delivery of financial and operational performance results
• Prepares all documentation required to support franchise agreements for these 100 Market Franchise locations, collaborating as needed with internal or external legal resources in the writing or interpretation of contract language and terms.
• Set up new franchisees and provide them with all necessary documentation and orientation.
• Generation and presentation of ProForma analyses as required
• Engagement in development of strategic priorities of the business development function
• Maintains a project list to ensure New Franchise transactions are completed based on established timelines and cover all aspects of the purchase and sale transaction
• Support the Business to develop and grow our business relationship with our Franchise Owners.
• Ensure franchisee complies with contractual agreements.
• Responsible for the recommendation and management of rent/financial support to Franchisees

Key Performance Measures (KPMs)

• Delivery of projects/new franchise transactions to required time lines

• On time delivery of all required documentation, reports, and analyses

• High level of accuracy in all documentation

• Increase in YIG & Provigo franchisee satisfaction

Education, Training & Experience

• Accounting Designation and/or Business Degree preferred

• Experience with operational P&L statements preferred

• Experience in creating commercial contracts and franchise documentation preferred

Job Specific Skills

• Knowledge of approved accounting process and procedures

• Strong analytical ability and knowledge of financials

• Strong People Skills

• Ability to independently handle Franchise negotiations

Working Environment, Demands & Pressures

• Overnight travel to Quebec OR Atlantic

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars - Environment, Sourcing and Community - and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values - Care, Ownership, Respect and Excellence - guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits - these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.