Manager, Production Support

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

The Loblaw Brands Process and Technology Team is looking for a Production Support Manager to lead all aspects of production processes and data management operations. They will be responsible for resolving technical issues, maintaining data integrity, optimizing system efficiency, and play an admin role for various systems within Loblaw Brands.

What makes this opportunity outstanding? At Loblaws Inc., we are committed to crafting a flawless, world-class technology environment. This role offers the chance to work with exceptionally talented teams and collaborate across various functions to ensure our technology systems excel at the highest level. By joining our team, you will have the opportunity to meticulously determine the most effective strategies and successfully implement them to improve our operations.

Reporting into the Senior Process Manager, the Production Support Manager will be responsible:

• Oversee the daily operations of production support at Loblaw Brands Technology Systems; own and resolve complex technical issues escalated from business users within SLA

• Collaborate with vendors and support teams to identify, triage, and resolve production incidents, ensuring minimal impact on business operations

• Facilitating and leading the technical troubleshooting calls of complex technology incidents - ensuring maximum system availability, engaging the right teams from across the organization at the right time.

• Implement efficient Brand strategies to improve the operational efficacy of product support within Loblaw's Control Technology systems

• Ensures success of all production release and deployment activities

• Managing data integrity within the Loblaw’s ecosystem across multiple platforms.

• Collaborate with Loblaw technology teams and other cross-functional teams when we implement enterprise-level projects

• Developing a culture of continuous improvement through feedback, mentoring, and metrics

• Maintaining testing environment including systems updates version controls

• Monitor evaluate latest trends technologies make recommendations enhancements improvements accordingly

Requirements:

• Bachelor’s or College degree in Information Systems related field

• Minimum 5 years' experience similar role ideally within multi-systems environments

• Proven experience in customer contact, customer resolution, and issue resolution

• Solid knowledge of SAP and File Maker Pro platforms

• Strong written and oral communication skills across all levels, from peers to senior leadership

• Technical expertise in SQL data Analysis, SAP databases, MS application particularly in Excel and other relevant software tools

• Proficiency in crafting process maps using tools MS Visio, or similar Software to map Business Workflow and processes.

• Excellent problem-solving skills and good understanding Technology infrastructure networks

• Strong knowledge database systems principles

At Loblaw, we respect the environment, source products with integrity and make a positive difference in the community. Our CORE Values - Care, Ownership, Respect and Excellence - guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits - these are some of the many reasons why we are one of Canada’s Top Employers.

Loblaw recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. At Loblaw, we celebrate diversity where differences are valued and supported. Commitment to being an equal opportunity employer is a priority to us, and we encourage people from all backgrounds and identities to apply to our jobs.

Accommodation in the recruitment, assessment, and hiring process is available upon request for applicants with disabilities.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars - Environment, Sourcing and Community - and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values - Care, Ownership, Respect and Excellence - guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits - these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.