Product Owner, Customer Engagement Solutions

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Does working with some of Canada’s most talented minds in innovation supporting retail, digital consumer solutions and analytical platforms excite you? Loblaw Technology powers some of Canada’s most game-changing retail solutions, giving our customers the ability to live their lives well.

Come work with a team that values diverse ideas, fosters a culture of inclusion and develops our talent from within. Loblaw Technology gives you the chance to excel, and helps you to strive for success in a big way. Keep reading to learn more!

Please note Loblaw's Return to Office Policy, effective October 2024, is 4 days in the office

Product Owner - Brampton, ON

As a Product Owner, you will lead a self-motivated team with a growth mindset dedicated to building scalable solutions. You will be responsible for overseeing the development, implementation, and continuous improvement of our Digital Asset Management system ensuring it meets the needs of our users and aligns with our business objectives. This role will partner closely with our Marketing/Product teams and Agency/Platform partners to recommend and action strategic changes in managing their assets and asset data efficiently.

You will drive ongoing performance optimizations and coordinate with our platform and other third-party vendors for system updates, licensing, integrations, and support. In addition, this role focuses on enhancing the user experience by streamlining workflows, improving search, and ensuring ease of use across teams.

What you'll do:

• Create, prioritize, and manage the product backlog, ensuring a clear roadmap for feature development and enhancements.

• Act as the primary point of contact between stakeholders (marketing, creative teams, IT, etc.) and the development team, gathering requirements and feedback to drive product evolution.

• Use data-driven insights to diagnose deficiencies, analyze system performance, and recommend optimizations.

• Develop training materials and documentation to educate users on best practices for Digital Asset Management usage. Conduct regular training sessions to ensure successful adoption.

• Define and validate acceptance criteria for new features, conduct user acceptance testing (UAT), and ensure releases meet high-quality standards.

What you bring:

• Experience in building product roadmaps and translating business use cases to technical/functional requirements ensuring end-to-end delivery.

• Demonstrated ability to take full ownership of product decisions, drive initiatives independently with a focus on product growth and stability.

• Experience in leading agile ceremonies such as sprint planning, retrospectives, and daily stand-ups.

Preferred/Additional Qualifications

• Bachelor’s degree in Business, Marketing, IT, or a related field; 3-5 years of experience as a Product Owner or in a similar role, with proven experience in managing digital tools or content management systems.

• Technical aptitude with an understanding of developer-facing tools and services.

• Proven experience with the principles of Incident Management, Problem Management and Change Management.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars - Environment, Sourcing and Community - and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values - Care, Ownership, Respect and Excellence - guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits - these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.