Sr. Director, Process Improvement

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Do you love building solutions to problems? Are you passionate about improving and growing a dynamic business that helps Canadians live life well? If so, then this may be the role for you!

The focus of this role is to grow and develop a team of future leaders focusing on developing inspirational and empathic leaders that are passionate, driven and curious. As a leader on this team you will also lead transformation initiatives in Canada’s biggest retailer utilizing a range of skills and methods (ex. Lean, Six Sigma, Design Thinking, and/or Agile). Primary responsibilities include leading discovery for complex business problems, driving insights through data analytics, solutioning in terms of new and innovative process / tech designs, supporting operationalization and communication development for all levels of the organization.

Role Accountabilities:

• Grow and develop team members into future leaders through thoughtful coaching, feedback, career pathing and talent planning
• Lead complex strategic business process/transformation projects, identify opportunities for productivity improvements, and simplify business complexities through innovative solutioning
• As an internal consultant for the business, lead all aspects of Discovery, root cause / detailed analysis and implementations through working with cross-functional teams across the enterprise
• Conduct facilitation of training session, creation of summary reports and executive summaries on data analysis findings and complete follow up on tasks from workshop takeaways
• Manage rollout of new initiatives through assigned process monitoring and diagnostic data collection via systems analysis or direct observation support. Accurately validate and summarize data, identifying additional improvement opportunities.
• Facilitate training and workshops, provide consultation to the target business groups in implementing process improvement initiatives
• Oversee reporting/tracking of Key Performance Indicators in order to meet ongoing objectives
• Provide thought leadership and/ or industry knowledge and lead or participate in knowledge transfer within the team and other teams to foster continuous improvement in the business

Core Competencies:

• Strong leader that exhibits self-awareness, resolute ambition, curiosity, openness to change, and is an effective relationship builder and influencer
• Self-motivated to deeply learn areas of our business
• Strong project and time management skills with the ability to prioritize competing projects
• Ability to work with a high degree of detail and accuracy in a fast-paced environment constantly meeting deadlines.
• Exceptional interpersonal skills in order to effectively source information, obtain approvals, build relationships, and provide sufficient influence to achieve success
• Confident in presenting to executives.
• Creative problem solver and strategic thinker with a strong work ethic and ability to work independently in a fast-paced environment
• Risk Assessment and Benefit calculations.

Role Requirements:

• Proven leadership effectiveness of high performing teams
• Well versed in Lean and or Six Sigma with knowledge of Design Thinking, able to deliver concepts and principles, certification preferred.
• Post-Secondary education in Industrial or Process Engineer / Technology or Finance; will consider Business or Operations consulting experience with MBA
• 10 - 12 years Process Engineering / Improvement experience, methods analysis, time & motion studies, work sampling, and data analysis in a retail, or supply chain work environment
• Ability to evaluate and analyze complex data and determine appropriate course of action towards objectives.
• Proficient at both Written and Oral Communication skills
• Advanced skills of MS Office applications, in particular WORD, EXCEL and POWERPOINT
• Highly developed technical writing skills
• 3-5 years of substantial/cross functional project management experience

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars - Environment, Sourcing and Community - and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values - Care, Ownership, Respect and Excellence - guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits - these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.