Team Lead, Site Reliability Engineering

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Does working with some of Canada’s most talented minds in innovation supporting retail, digital consumer solutions and analytical platforms excite you?

Loblaw Technology powers some of Canada’s most game-changing retail solutions, giving our customers the ability to live their lives well.

Come work with a team that values diverse ideas, fosters a culture of inclusion and develops our talent from within. Loblaw Technology gives you the chance to excel, and helps you to strive for success in a big way. Keep reading to learn more!

Team Lead, Site Reliability Engineering

Revolutionize Retail Technology - Be the Architect of the Future of Retail: Lead the strategy for retail store technology, impacting over 2500+ locations across the country. This isn't just about hardware; it's about leveraging cutting-edge technology to create a seamless and innovative customer experience. As a Team Lead, you'll drive efficiency, scalability, and operational excellence, shaping the future of retail technology.

What You’ll Do:

• Transform Retail Operations: Design, implement, and oversee the deployment of cutting-edge hardware solutions across 2500+ stores, ensuring a scalable, efficient, and future-proof technological landscape.

• Champion GitOps Excellence: Architect and manage hardware deployment processes through GitOps, pioneering a continuous, automated, and scalable approach to technology management.

• Be a Security Trailblazer: Partner with the security team to implement robust patch management strategies, proactively addressing vulnerabilities and ensuring a secure environment for millions of customers.

• Lead with Vision: Manage project timelines, budgets, and resources to deliver impactful technology rollouts, minimizing disruption to store operations and maximizing customer satisfaction.

• Foster Collaboration: Collaborate closely with retail operations, SRE teams, and security teams to ensure hardware deployment aligns with company goals, security standards, and the evolving needs of our customers.

• Forge Strategic Partnerships: Manage relationships with external hardware vendors, negotiating contracts and ensuring timely delivery of equipment, services, and support to fuel our technology initiatives.

• Be the Source of Truth: Maintain comprehensive documentation for all hardware configurations, deployment processes, and security patches, providing regular status updates to senior leadership and fostering transparency.

What You Bring:

• Technical Expertise: Proven experience in software engineering, computer science, computer engineering, or a related technical field, demonstrating a deep understanding of technology principles.

• Leadership in Action: 7-10 years of experience in IT infrastructure or hardware deployment, with at least 2 years in a managerial role, showcasing your ability to partner with key stakeholders, manage vendors, lead on-shore and off-shore teams, and inspire growth and scale for this new team.

• GitOps Mastery: Strong understanding of GitOps methodologies (or comparable with willingness to learn), and automation tools, coupled with a passion for leveraging technology to drive efficiency and innovation.

• Large-Scale Deployment Experience: Proven track record of managing large-scale hardware deployments, preferably in a fast-paced retail environment, demonstrating your ability to navigate complexity and deliver results.

• Security Champion: Solid knowledge of patch management and experience working closely with security teams to address vulnerabilities, ensuring the integrity and security of our technology ecosystem.

• Project Management Prowess: Demonstrated ability to manage complex, multi-location projects with tight deadlines, showcasing your exceptional organizational and problem-solving skills.

• Communication & Leadership: Excellent communication and leadership skills, enabling you to effectively collaborate with cross-functional teams and influence stakeholders at all levels.

• Bonus Points: Experience with retail technology, point-of-sale systems, DevOps tools, CI/CD pipelines, network infrastructure, vendor management, and contract negotiation.

• Thrive in a Dynamic Environment: Ability to excel in a fast-paced, dynamic environment with multiple priorities, demonstrating adaptability, resilience, and a passion for innovation.

• Teamwork: Ability to be onsite at 1 President's Choice Circle in Brampton, Ontario - 4 days a week

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars - Environment, Sourcing and Community - and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values - Care, Ownership, Respect and Excellence - guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits - these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.