AVP, Procurement Governance & Compliance

Manulife is a leading Canada based financial services organization with principal operations in Asia, Canada and the United States where we operate as John Hancock. With market-leading positions across North America and Asia, we leverage a diverse business platform that offers a range of financial solutions in both developed and developing markets around the world. Our vision is to help people with their most important financial decisions. To enable that vision, Manulife is aligning our entire organization and providing advanced tools and capabilities to help achieve our goal of putting the customer at the centre of everything we do, culturally and operationally. We are embarking on the most forward thinking strategy in our history as we shift from the traditional product and distribution focus.

Procurement manages enterprise-wide sourcing of a wide variety of goods and services, including IT & telecom, facilities, travel, print, fulfillment & distribution and HR services. Accountabilities include policy and process development, leadership of significant sourcing events including contract negotiation, vendor management and procurement-related operational support.

Position Responsibilities:

The AVP, Procurement Governance is responsible for ensuring effective oversight of the Company’s Highest Risk vendors globally and ensuring that we are aligned with regulatory requirements.

Develop and maintain the Global Procurement Policy in line with regulatory requirements and Manulife standards.

Develop the Global Travel and Events Policy in line with Manulife strategic priorities and expense objectives.

Create policy training materials and deliver training to staff globally. Training may include early morning or evening calls with Asia.

Support Procurement Client Support with answering questions regarding the policies.

Ensure required programs are completed in a timely manner and accurately. Such programs include path-to-green reporting, annual attestations, line 1B reporting, Archer issues/Caps, etc.

Timely completion of governance and compliance reporting requirements including quarterly compliance reporting, entity-level control assessment, quarterly Enterprise Vendor Risk Management Committee reporting, annual recovery plan, etc.

Complete Risk Control Self-Assessment working with other members of Procurement and Operational Risk, track risk remediation plan.

Partner with IRM, Compliance, Procurement Operations, Investigative Services and other groups to ensure positive teamwork and alignment of objectives.

Participate in audit reviews, both internal and external, and recommend action plans, when required

Lead the evolution of the procurement performance management framework (e.g. KPIs, SLAs).

Lead regular policies /processes review ; collaborate with other SPO teammates and business and propose recommendations

Create and maintain SPO library and templates

Contribute to the creation of Vendor Management policy by ensuring Manulife meets regulatory requirements and sustainability guidelines.

Required Qualifications:

• Bachelor’s degree in Business, Economics, or Finance
• Experience in Procurement, Risk, and/or Finance
• 10+ year demonstrated success in a progressive number of Procurement or Risk roles
• Industry recognized Procurement Certification(s)
• Experience in Procurement and/or Vendor Governance including implementation of vendor management policies and new processes.
• Strong written and verbal communication skills with the ability to effectively communicate with all levels including senior management.
• Confidence, maturity and credibility to deliver and present to Senior Executive leadership and business unit leadership teams
• Ability to foster and build relationships, engage and influence others, work with diverse subject matter experts. Flexible and adaptable when dealing with change with a strong awareness and understanding of cultural diversity.
• Strong relationship-building skills to build effective working relationships with Segment and business unit leader
• Proficient in MS Office Suite of products including MS Word, Excel, MS Project and MS Visio.
• Ability to influence across all lines of business and at all levels within the Company.
• Proven ability to multi-task and manage concurrent projects.
• Excellent presentation and facilitation skills. Work well under pressure.
• High level of self-motivation and keen sense of 'owning' and delivering on project deliverables
• Understanding of complex / matrix organization.
• Expertise in working within a global organization.

Preferred Qualifications:

• Skilled communicator - communicates complexity with clarity and ease; articulates a clear view of concepts, ideas, and objectives; able to interface with different stakeholders at all levels; represents the company externally with confidence; skilled in both oral and written communication.
• Problem analyzer and decision maker - effectively searches and uses industry and market insights; able to assimilate, synthesize, and present complex information in a value-added form; attention to detail; evaluates feasibility and practicality of ideas and options; takes ownership and makes informed and timely decisions.
• Experience with Vendor Risk Management and Operational Risk Management
• Experience in roles within large, multi-national corporations

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.