Critical Illness Claims Assessor

The Group Benefits Life Claims team is looking for a customer-focused, forward thinking individual with strong decision-making abilities to join the team as a Critical Illness Claims Assessor. Reporting to the Associate Manager, Life Claims, you will be responsible for the overall review, assessment, calculation and final decision on Critical Illness claims. The successful candidate will primarily be assessing Critical Illness claims, and will act as an additional level of support for the group life team if needed.

Your ability to demonstrate compassion for ill and grieving individuals, while maintaining a level of professionalism and customer focus is a must in this role.

Responsibilities:

• Review coverage, eligibility, enrolment, beneficiary information, and supporting medical reports.

• Confirm contract provisions and calculate eligible benefits.

• Prepare claims system records for payment.

• Communicate decisions to claimants and group clients.

• Assist plan sponsors with queries and support claimants in acquiring vital documentation.

Required Qualifications:

• Previous Life/disability claims experience would be beneficial

• Understanding of medical terminology

• Interpretation of contractual wording

• Excellent communication skills with the ability to influence internal and external clients at all levels

• Ability to demonstrate empathy for grieving families

• Strong Microsoft Office skills (Outlook, Teams, MS Word and Excel)

• Excellent judgment - the ability to recognize quickly what needs to be done in order to satisfy the expectations

• Validated analytical, organization, time management and decision-making skills

• Ability to work efficiently individually and with a team

• Proven track record to prioritize and meet deadlines and specific turn-around times

• Flexibility to adapt to change and work additional hours as business needs require

• Ability to assess risk with each decision

Preferred Qualifications:

• Bilingual (French & English) preferred - The successful candidate may be required to communicate in English and French in order to support clients from various jurisdictions.

• Insurance industry experience specifically with Group Benefits preferred

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

Values-first culture: We lead with our Values every day and bring them to life together.

Boundless opportunity: We create opportunities to learn and grow at every stage of your career.

Continuous innovation: We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity and Inclusion: We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship: We build a business that benefits all partners and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.