Senior Platform Reliability Engineer - Azure API Management (APIM)

The Opportunity

We are seeking a skilled Azure API Management Specialist and motivated individual to join our team as a Senior Platform Reliability Engineer. In this role, you will be responsible for the designing, implementing, and managing API solutions using Azure API Management (APIM).

Your expertise in APIM Platform & operations, proficiency in working with OpenAPI specifications and Swagger, along with skills in JWT, OAuth 2.0, mTLS, Azure APIM Polices, Postman, certificate/SSL knowledge, a strong understanding of APIOps and DevOps, familiarity in developing APIs in any programming language.

Good understanding of Azure cloud networking and routing and experience with managing Entra ID tenant, Azure Application Gateway and Azure Kubernetes are highly desirable. Additionally, you will actively participate in production support, on-call rotations, and risk management compliance.

Key responsibilities

• Design, develop, and implement API solutions using Azure API Management.
• Collaborate with multi-functional teams to gather and understand API Platform and infrastructure requirements.
• Utilize Terraform for infrastructure as code (IaC) to automate the provisioning and management of Azure APIM resources.
• Implement APIOps and DevOps pipelines for seamless API deployment.
• Support day-to-day APIM Platform operations, including monitoring, troubleshooting, and optimization.
• Implement and handle API policies to JWT and OAuth 2.0 for API security.
• -mplement client certificates and mutual TLS validation for enhanced API security.
• Implement JWT validation with Microsoft Entra ID.
• Possess a strong knowledge of Azure cloud, Key vaults, NSG, Firewalls, Application gateways.
• Provide production support, including on-call rotations, to ensure API availability and performance.
• Proficiency in Postman for API testing and development.
• Demonstrate knowledge in certificates and SSL for secure API communication.
• Collaborate with development teams to ensure APIs align with organizational standards and best practices.
• Software engineering and programming experience is an advantage .

What motivates you?

• You obsess about customers, listen, engage, and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Proven experience in designing and implementing API solutions using Azure API Management.
• In-depth knowledge of APIM operations, including monitoring, logging, and fixing.
• Strong proficiency in GoLang, C#, Java, Python, and/or Javascript.
• Strong proficiency in Terraform for infrastructure automation.
• Proficiency in JWT and OAuth 2.0 for API security implementation.
• Experience working with OpenAPI specifications and Swagger for API definition and documentation.
• Experience in penetration testing and security assessments for API systems.
• Experience in production support, including on-call rotations.
• Experience in vulnerability fixing and risk management for APIs.
• Experience with Postman for API testing and development.
• Knowledge of certificates and SSL for securing API communication.
• Knowledge of APIOps and DevOps principles for seamless API deployment.
• Knowledge of Azure cloud networking.
• Excellent communication and collaboration skills.
• Ability to work in a fast-paced and dynamic environment.

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.