Delivery Manager

As the Delivery Manager you will be responsible for driving or supporting broad range of strategic initiatives from concept to execution, collaborating closely with senior leadership. This role demands a deep understanding of business operations, strong analytical skills, and excellent communication abilities to create executive presentations, analyze performance, and report on metrics. You will be crucial in driving successful outcomes by fostering collaboration and aligning with Manulife Bank’s strategic vision. As a member of the Strategy, Governance and Controls team your expertise will be deployed to support the Bank’s highest priorities allowing you to continuously tackle the next challenge.

Position Responsibilities:

• Lead and execute strategic business initiatives with senior leadership, from development to completion, including decision-making, planning, and implementation.
• Create, manage, and own initiative-level, end-to-end project plans, including dependency management, roadmaps, milestone views, and various reports for stakeholders.
• Identify, articulate, and manage risks and issues, sourcing workarounds and solutions to improve execution excellence, delivery predictability, and workflow optimization.
• Communicate effectively, maintain governance and transparency of initiatives, and embrace change by bringing new ideas forward in alignment with Enterprise governance and agile methodologies.
• Adapt quickly to changing priorities and timelines, actively participate in an agile environment, motivate and inspire teams to achieve shared goals, and improve processes for better efficiency and productivity.
• Act as a liaison between stakeholders, providing strategy updates, problem-solving, and project management, while building and maintaining relationships to ensure operational efficiency and support continuous improvement.

Required Qualifications:

• Bachelor’s degree; supplemented by 5+ years of progressive project management experience demonstrating strategic and operational success
• Prior experience leading projects through a period of transformation or change is an asset.
• Ability to think strategically, assess alternatives for short and long-term impacts and act decisively.
• Robust knowledge MS applications (Excel, Word, PowerPoint, Visio, etc.) is a must
• Adaptable, flexible, and comfortable working in a fast paced, dynamic business environment with a positive can-do attitude
• Exceptional communications skills and ability to effectively communicate at all levels
• Strong critical thinking, analytical skills, and creative problem-solving abilities.
• Ability to build and manage relationships at executive and senior levels.
• Experience working across cross-functional teams in a fast-paced environment

Preferred Qualifications:

• PMP or equivalent certification is an asset
• Knowledge of project planning and tracking tools
• Confident presentation and facilitation skills and strong interpersonal and leadership skills to cultivate relationships with key stakeholders at all levels
• Proven experience in banking, consulting, and fintech with an entrepreneurial spirit

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.