Director of Engineering

Are you looking for your next step as an Engineering Leader? We are evolving our Bank Technology team, with the directive to power world-class customer and employee experiences through software and engineering skills.

The customer is at the center of everything we do, and thousands of end users rely on our products daily. We believe in the value of empowering engineers with the resources to solve critical problems for the future of the business, which is why we need you. We are seeking an inspiring Director of Engineering, who is forward-thinking, is obsessed with delivering value, and builds high performance teams, and is excited to deliver successful implementations of our products, patterns, and frameworks.

As a Director of Engineering, you will:

• Lead multi-functional engineering teams, dedicated to building and supporting Bank Technology Platforms.
• Deliver an exceptional user experience through the delivery of new capabilities and functionality with approved architectural designs, while keeping end to end service design principles in mind.
• Build and maintain target state roadmaps and support the products/assets of your teams with accountability for the delivery of new functionality and for production reliability (Level 3 support).
• Foster a high-performance engineering culture that embodies Manulife’s values. Guide and motivate the staff within your team, and focus on team engagement.
• Manage budgets, govern vendors, and manage vendor delivery in support of meeting the Bank Technology team’s objectives and goals.
• Be a local brand ambassador to establish Manulife as a destination for top technology talent.

You bring and will continuously build upon the following skills:

• Hybrid 3 days a week in the office. Should the role be based in Toronto 1 of the 3 days will involve travel to the Waterloo office
• 10+ years proven experience leading teams and delivering large scale programs, preferably in the Banking or Technology industry
• A demonstrated passion for engineering and delivery, supported by a deep background in modern software development including agile delivery and DevSecOps principles, test-driven development, and other approaches to accelerate the delivery of new features
• Exceptional experience building the careers of staff within your organization and hiring top talent
• Strong project management experience (planning, estimation, building roadmaps etc)
• Understanding of the fundamentals of banking or financial services in support of our service or product offerings (or are ready to learn by doing!)
• An entrepreneurial spirit and a ‘get it done right’ attitude; you will embrace the challenge of changing the engineering culture of a business
• A capacity for constant learning from both success and failure, remaining open to change and continuous improvement
• Excellent organizational and problem-solving abilities that enable you to manage through creativity and optimization
• Exceptional verbal and written communication with the ability to effectively articulate and communicate technical vision, possibilities, and outcomes across all levels in the organization
• Demonstrated understanding of how technology supports business strategy and a strong bias towards collaboration with your peers and business partners.

Your team(s) work with the following technologies:

• Vendor supplied Core Banking platform and supporting ecosystem of capabilities deployed on AIX / Linux
• Languages such as Java or Kotlin (using the Springboot framework), C# /.NET, React / NodeJS
• Open source! As we accelerate our delivery of world-class experiences, we know embracing open source technologies will help us get there.
• Legacy technologies such as IBM Websphere and Portal
• Batch on-prem and supported by Oracle databases
• Azure Cloud using the various capabilities therein across container orchestration, PAAS databases, Event driven systems (EDA) such as Azure Service Bus, Functions where needed, Microsoft Power Platform, and so on.
• Automation platforms that may demonstrate low code platforms, including orchestration and AI opportunities therein.

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment:

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all customers and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.