Director, Operational Risk & Resilience Oversight

The Director, Operational Risk & Resilience Oversight (ORRO), will report to and support the Head of ORRO Governance. The Director will be responsible for external engagements which include managing relationships and requirements with regulators, collaborating closely with compliance, internal audit, and keys stakeholders in the first line of defense. The role will also be responsible for leading the performance and maturity assessment of ORRO function, developing performance measures and monitoring mechanism for the team.

This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice

Position Responsibilities:

• Lead all regulatory reviews and responses relating to Operational Risk, and lead the collaboration with other risk and governance teams as well as key stakeholders in the first line of defense.

• Responsible for all internal reviews (self-assessment, regulatory gap and maturity assessment, internal audits, etc.) from beginning to end, including reporting to our senior leaders and relevant stakeholders.

• Track and monitor changes to regulatory requirements, actively participate in industry forums and monitor and share best-practices.

• Oversee quality assessment activities and develop practical improvement plans, communicate with internal team members, external stakeholders and driven through to implementation.

• Support the execution of function improvement programs including enhancements to Risk Programs.

• Responsible for completing the talent gap analysis within ORRM, identify training opportunities and ensure that the team receives adequate training to enhance their skillset.

• Responsible for coordinating team engagement exercises, track action plans and provide updates to the team and senior leaders. Actively engage in company programs such as DEI, Risk Engagement working group and bring back learnings and actions for the team.

• Ensure continuous and effective line of communication across appropriate Lines of Defense risk teams.

• Promote a strong risk culture and oversee relevant risk culture assessment processes.

Required Qualifications:

• Strong understanding of regulatory requirements and experienced in providing actively engage/participate in relevant risk forums such as Canadian Life and Health Insurance Association.

• A background in risk management, operations, audit, compliance or technology, with 10+ years of experience and a track record demonstrating increasing responsibility.

• A background in managing employee engagement activities, performing skill gap analysis and identifying training resources for the team.

• Very strong leadership, communication, and influencing skills are a must.

• Proven track record of being a collaborative and transformative leader.

• Strong project management skills and experience. Will manage multiple initiatives across many different teams. The ability to get meaningful participation and support from many different resources and other departments will be critical to success.

• Highly developed business acumen, with a pragmatic approach to solving problems and implementing solutions. Act as a consultant to the businesses and assist in designing approaches to the implementation of the ORRM Framework that work for each business.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.