Director, Risk Management

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Job Description

The Opportunity:

Canada Risk Management is a function that provides independent oversight of risk-taking and risk mitigation activities for our Canadian Segment businesses. It involves identifying, assessing, measuring, monitoring, and reporting current and evolving risk factors facing our businesses in Canada. The Risk Management team is responsible for ensuring that risk considerations are considered in all areas and processes from product development and new initiatives to front-line business objectives.

The Director, Risk Management has day-to-day accountabilities for all aspects of identification, assessment, measurement, monitoring, and reporting of risk management within our Canada Segment businesses. The Director will be responsible for working closely with functional aspects of the Canadian Segment business teams to ensure that risks affecting the business are clearly identified, assessed, managed, and communicated to management. A key accountability for this position is to work to strengthen risk culture and risk appetite alignment within the Canadian Segment.

Responsibilities:

• Promote a culture of integrity and risk awareness that enables Canada Segment businesses to balance the level of risk with customer, regulatory and shareholder obligations while achieving consistent and sustainable performance over the long term.

• Ensure business strategies align with the Company’s strategic risk objectives and that each business is continuously driving their risk management processes and controls towards best practices.

• Inform and maintain processes for the identification, assessment, measurement, monitoring and reporting of the business unit’s principal risks.

• Independently oversee the design and execution of risk management strategies and actions.

• Review risk assessments to ensure big picture is considered and that business practices are aligned with overall Risk programs. Communicate risk assessment results ensuring detail is properly articulated for various audiences.

• Operational risk and business resilience oversight, including alignment to established governance processes and policies, as well as overseeing related risk mitigation programs and practices, and ensuring there is independent oversight of all key operational risks by appropriate control functions.

• Oversee the change management process within Canada Segment businesses to ensure effective risk mitigation strategies are in place for new/changing initiatives.

• Engage the appropriate area / subject matter expert to manage specific risks, working with the business to ensure issues are adequately addressed.

• Ensure key risk exposures or issues that threaten business objectives not being addressed are reported and escalated to senior management, ensuring mitigating actions are identified and taken as appropriate.

• Provide oversight of the investigation into any material errors or escalated incidents, participate in the response plan, communicate the root cause of the incident, advocate for process improvements, and ensure that appropriate Corrective Action Plans are developed and executed to reduce risk of future errors.

• Provide thought leadership on evolving risks facing the Business Unit and related risk mitigation strategies.

• Coordinate with other Segment and Global Risk Management teams ensuring consistent interpretation and application of risk policies.

How will you make an impact?

A strong risk management team is a cornerstone to ensuring the long-term success of a large financial institution like Manulife. Reporting to the AVP, Risk Partner, the Director will work closely with the Canadian Segment businesses to ensure that the risks taken by the business are well understood and will help Manulife achieve our bold ambitions.

What we are looking for:

• 10 years of related financial services or risk management experience, preferably insurance related.

• Previous experience in Operational or Enterprise Risk Management is preferred.

• Proven impact and influence and change management capabilities.

• Aptitude for strategic, critical, and analytical thinking and effective conceptual, diagnostic, analytical and problem-solving skills.

• Self-starter with the ability to work independently. Decisive and results oriented.

• Superior verbal and written communication skills: ability to convey complex situations and issues in a clear and concise manner and communicate effectively with both technical and business management audiences.

• Ability to identify and articulate risk and impact to the business.

• Ability to understand and prioritize pressings needs within the context of overall strategic goals.

• Exceptional interpersonal skills with ability to foster and maintain relationships in a matrixed, geographically dispersed organization.

• Ability to influence others beyond formal authority.

• Strong leadership capabilities applied within team settings and with individual contributors; ability to manage the work of others to achieve results under tight deadlines.

• Strategic perspective with ability to see the big picture and broader implications of actions and decisions.

• Receptive and adaptive to an evolving, fast-paced environment.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture. We lead with our Values every day and bring them to life together.

• Boundless opportunity. We create opportunities to learn and grow at every stage of your career.

• Continuous innovation

• Delivering the promise of Diversity, Equity and Inclusion .We foster an inclusive workplace where everyone thrives.

• Championing Corporate Citizenship. We build a business that benefits all stakeholders and has a positive social and environmental impact

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

The annual base salary for this role is listed below.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.