Head of Residential Lending

The VP, Head of Residential Lending will lead the team responsible for the Bank's Residential Lending Business Line: Sales, Underwriting, and Product professionals who partner with Credit Risk, Marketing, Operations, Delivery & Technology teams to deliver a market leading experience for customers.

As a member of the Bank Leadership team, the Head of Residential Lending will lead the team to bring a unique approach to the market. The Residential Lending team will operate as One Team engaging with affluent & high net worth clients and their advisors across Canada. Along with our flagship product, Manulife One, the Residential Lending team is accountable for all Advisory Services teams supporting the Bank, wholesaling Retail & Commercial products.

Additionally, the new Advisor Experience & Sales Effectiveness team will elevate the Bank's end-to-end digital experience for advisors and brokers. The successful candidate will lead substantial cultural change across a team of approximately 175, define the business line strategy and execute against those plans to drive significant earnings growth for the Bank.

Key Accountabilities

• Oversee P&L management and financial reporting to Board for Residential Lending business line
• Improve sales effectiveness, driving towards 30% annual earnings improvement.
• Define business line strategy for Residential Lending and accountable for end-to-end execution against plans.
• Ensure compliance with all regulatory and internal standards; accountable to execute 1st line controls and testing of standards.
• Partner as One Team with Credit Risk, Operations, Delivery/Tech, Finance, Marketing, and HR

Product Management:

• Product management and end-to-end advisor & customer experience for all residential lending products.
• Oversee product strategy and value proposition, P&L management, business casing, and credit standards.
• Ensure product positioning and market competitiveness.
• Define new value proposition & strategy for flagship Manulife One product.
• Accountable for sales monitoring and underwriting quality compliance testing

Sales:

• Lead national Advisory Services team responsible for wholesaling Bank products through independent advisor and broker channels.
• Accountable for double digit sales growth in both residential lending and deposit products, as well as referrals for complex specialized lending deals
• Partner with National Accounts team to ensure effective market coverage with key firms and brokerages

Underwriting:

• Drive quality underwriting for residential products, aligned to credit standards within our risk appetite.
• Effectively manage volumes through peak periods, ensuring high touch VIP service available to key elite advisors

Advisor Experience & Sales Effectiveness:

• Launch new Advisor Experience & Sales Effectiveness team to drive end-to-end digital experience for advisors & brokers.
• Participate in Go To Market squad for Mortgage Experience.
• Drive Advisory Services team effectiveness across Canada for independent advisors, MGAs, and Brokerages.

Broker Vendor Relationships:

• Oversee all Broker vendor relationships, including mortgage insurers and First National, our key partner for Broker experience.

Leadership:

• Team Building: Assembling and leading high-performing teams that are aligned with the company's values and objectives.
• Talent Development: Investing in the professional development of employees through training, mentorship, and performance management.
• Inclusive Culture: Fostering an inclusive and diverse work environment where all employees feel valued and empowered.
• Communication: Ensuring transparent and effective communication within the organization and with external stakeholders.

Qualifications/ Competencies and Experience

• 10-15 years' experience in retail banking.
• Highly strategic and effective leader known for delivering results in a fast-paced organization.
• Expertise in product management and product ownership, with a deep understanding of customer experience and needs based design.
• Residential lending experience and knowledge of Canadian market.
• P&L management and agile delivery experience.
• Credit risk and underwriting experience preferred.
• Deep knowledge of Salesforce products preferred.
• Polished presentation & public speaking skills, effective negotiator.
• Highly effective leadership skills, leading large teams & driving change.

• Ability to adapt to changing business needs, market trends and customer demands.
• Strong leadership, communication, and interpersonal skills, with the ability to inspire, motivate, and mentor a diverse and distributed team.
• Strategic, analytical, and problem-solving skills, with the ability to anticipate and resolve issues, risks, and dependencies.
• Experience in managing sourced and outsourced talent, including vendor selection, contract negotiation, and performance management.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.