IT Senior Business Analyst

The opportunity

Our Global Retirement Technology Delivery team is seeking an experienced, highly motivated and results focused Business Analyst to help deliver capability on our innovative systems solutions to support our Canada Retirement Business.

As an analyst on projects this is a position requiring big picture understanding and the attention to detail to deliver critical business innovation. The ability to influence and negotiate with enterprise business teams (internal and external) to the project team is essential for successful results.

The candidate will have confirmed leadership and analysis experience and will be prepared to expand this experience in a dynamic and fast paced environment.

Responsibilities

· Identifying areas for process improvement and business transformation through data analysis, process mapping, and team member engagement.

· Analyzing current processes and systems to identify inefficiencies and areas for improvement.

· Developing and implementing new systems that align with the organization's goals and objectives.

· Measuring the success of changes through key performance indicators (KPIs) and other metrics.

· Experience conducting value stream analyses and documenting knowledge inputs, outputs, and "as is" and "to be" processes.

· Lead effective sessions to brainstorm solution; documenting potential options and most optimal solution.

· Experience in performing business analyses of functional requirements to identify information, procedures and decision flows and develop associated data dictionaries.

· Deliver training to guide users on new / modified system features and processes

· Support organizational change management and provide post-implementation warranty support and solve

· Produce quality documents including business processes and controls, feasibility and impact analysis.

· Proactively interact and connect with business partners (Operations, IT, Business units, Banks, Third Party Vendors) and build productive working relationships with key business partners

· Lead effective meetings to understand business drives, rationalize existing processes, present findings and facilitate decision making

· Critically evaluate information gathered from multiple sources and reconcile conflicts, effectively communicate information gathered/complex ideas to stakeholders

· Define and analyze operational problems, identify risks and recommend options based on data-driven assessments

· Assess impacts of system/process changes to upstream and downstream processes

· Build and deliver concise and effective presentations to communicate complex ideas in easy-to-understand way to different audiences

· Support ad-hoc analysis to identify root cause of issues and resolve issues in a timely manner

How will you create impact?

As an IT Business Systems Analyst within the Global Retirement Technology Delivery team, Canada Retirement Sponsor Squad, you will have the chance to work on innovative solutions, drive crucial business innovation, enhance leadership and interpersonal abilities, thrive in a dynamic and fast-paced setting, and play a pivotal role in delivering customer outcomes within a large matrix organization.

What motivates you?

· You obsess about customers, listen, engage and act for their benefit.

· You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

· You thrive in teams and enjoy getting things done together.

· You take ownership and build solutions, focusing on what matters.

· You do what is right, work with integrity and speak up.

· You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• 5+ years of hands-on experience in analytics and systems development capacity within the Financial Institute or equivalent

• Strong problem-solving, organizational and analytical skills to assist and bridge the gap of Product owner and Squad teams

• Able to independently trace data / processes from upstream to downstream to investigate issues, come up with options and manage the resolution

What can we offer you?

· A competitive salary and benefits packages.

· A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

· A focus on growing your career path with us.

· Flexible work policies and strong work-life balance.

· Professional development and leadership opportunities.

Our commitment to you

· Values-first culture
We lead with our Values every day and bring them to life together.

· Boundless opportunity
We create opportunities to learn and grow at every stage of your career.

· Continuous innovation
We invite you to help redefine the future of financial services.

· Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.

· Championing Corporate Citizenship
We build a business that benefits all collaborators and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.