Manager, Global Operational Risk & Resilience Oversight

Operational Risk & Resilience Oversight (ORRO) is an independent risk function that offers guidance on risk and controls to various stakeholders, ensuring that operational risks are managed appropriately and align with the organization’s risk appetite. The Operational Risk Management department is responsible for providing independent oversight of policies, procedures and standards concerning the measurement, monitoring, control and reporting of risks.

Reporting to the Head of ORRO Governance, this role will support in implementing the oversight validation methodology and program implementation to provide assurance over the quality and effectiveness of ORRM program executed by various segments and businesses. The role will also support the Head of ORRO Governance in maintaining the function book of work, as well as assisting in identifying efficiencies and synergies on similar activities across segments.

Position Responsibilities:

(Oversight Validation) Program Planning and Strategy, and Project Management

• Develop and maintain the Oversight Validation program roadmap that outlines key milestones, deliverables, and timelines.

• Ensure that activities align with the team’s strategic objectives and business goals.

• Execute the required activities and ensure that they are on track in terms of scope, coverage across segments, and within the required timeline.

(Oversight Validation) Stakeholder Management

• Develop ongoing communication plan and touchpoints with segments and businesses, providing regular updates on progress, themes and challenges.

• Gather and incorporate feedback from stakeholders to ensure outcomes are meaningful and providing solutions towards Easier, Better and Faster.

(Function Book of Work and Optimization) Team Coordination and Assessment

• Support in maintaining the book of work for the Global ORRO function

• Perform assessment and identify activities that can be streamlined, using centralized model, to reduce duplication across all ORRM programs that are executed by various segment risk teams,

• Lead discussions, fostering a collaborative and high-performance work environment.

• Provide guidance and support to team members, ensuring they have the resources and information needed to succeed.

(Function Book of Work and Optimization) Performance Monitoring and Reporting

• Define and track key performance indicators (KPIs) to measure the success.

• Generate regular reports for senior management and stakeholders, highlighting progress, performance metrics, and any areas of concern.

(Function Book of Work and Optimization) Continuous Improvement

• Identify opportunities for improving project management processes and methodologies.

• Implement best practices and lessons learned to enhance the efficiency and effectiveness of future projects.

Required Qualifications:

• Strong leadership skills, outside of the box thinking skills, technical subject matter expertise in operational risk, and solid communication and influencing skills.

• Collaboration with multiple businesses, functions, and geographies, to promote consistency in applying ORRM policies and standards.

• Broad knowledge of financial services/insurance business and related products

• Strong knowledge in Operational Risk Management and its risk taxonomies and methodologies

• Minimum 5 years of experience in operational risk management or a highly related field such as audit, compliance, etc. plus strong knowledge of operational processes, risks and controls.

• Excellent written and oral communication skills

• Detail-oriented with excellent analytical, critical thinking and problem-solving skills with the ability to think strategically.

• Self-starter with the ability to work with little guidance

• High proficiency in MS Office Products, Project Management tool like JIRA, and other analytics tools such as Power BI.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

#LI-JH

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.