Manager, Global Operations Strategy

The Manager, Global Operations Strategy supports all aspects of Global Operations on crafting, planning and execution of strategic initiatives. In this role you will be instrumental in navigating multiple priorities to enable strategy decisions, including analysis, leadership reporting , KPI planning and forecasting, as well as execution of strategic projects. You will build strong internal partner relationships globally to promote strong performance across existing and new strategic goals

The Global Operations Strategy team is responsible for integrated strategic planning and management across all operations teams to achieve our global ambitions. The team works closely with stakeholders across the organization including other business strategy teams, Finance, Marketing, Contact Centers, HR and Procurement to deliver against our strategic pillars (Digitization and Automation, Customer Obsession, Managing with Rigour and Global Footprint).

Position Responsibilities:

• Support the development and implementation of strategic plans and initiatives by providing analytical support and insight

• Conduct in-depth analysis of operational data, industry trends, and market dynamics to support strategic initiatives within the global operations function

• Collaborate with cross-functional teams to gather and analyze data, identify trends, and provide insights to support decision-making processes

• Monitor and provide recommendations on key performance indicators which measure the success of various business initiatives

• Develop internal reports and presentations aimed at audiences such as the COO Leadership team, business stakeholders and peers that provide actionable insights and strategic direction

• Manage the successful delivery of initiatives - on time, on budget, and within approved scope through proper project management methodologies and by proactively working with stakeholders to mitigate risk

• Ensure proper and timely communication is provided to the leadership team on the progress of initiatives and manage escalation process accordingly

Required Qualifications:

• Bachelor’s degree in Business Administration, Finance, Economics, or related field.

• 3-5 years of experience in Financial Services Strategy & Transformation or Management Consulting.

• Strong analytical skills with the ability to manage large data sets.

• Excellent communication and presentation skills.

Preferred Qualifications:

• Master’s degree.

• Experience in a global operations environment or supporting cross-functional initiatives.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.