Manager, Governance & Control

We are seeking a Manager, Governance, and Control to join our team within the Governance & Control (G&C) function, which is part of first-line technology operations focused on handling operational risk and is responsible for operationalizing and driving the Global Technology Governance, Risk & Control strategy. G&C aligns with leadership to set the risk culture, supports IT in identifying and mitigating risks end-to-end, and provides an objective view of key risks to enable business decisions. G&C also provides processes, data, skilled resources, and insight to supervise accountability and enable risk-based decisions. The function is responsible for measuring performance against required requirements that come from the company’s Policies & Standards, Regulatory and Contractual obligations and providing an enterprise view of the operational risk posture.

Reporting to the Director, Global Technology Governance & Control, the successful candidate will be responsible for leading risk and control assessment activities including the annual SOX compliance program.

Key Responsibilities:

SOX Compliance Monitoring:

• Supervise materiality decisions for their impact on IT controls.

• Update control procedures and frameworks to reflect changes in required controls.

• Coordinate walkthrough and testing schedules with key collaborators.

• Maintain process documentation, coordinate evidence collection, and lead walkthroughs for Entity Level Controls related to IT.

• Coordinate kickoff meetings within IT, internal audit, external auditors, and control owners.

• Raise delays in evidence requests and support resolution efforts.

Issue Management and Reporting:

• Conduct root cause analysis of issues with key collaborators to address common and repetitive issues.

• Report on progress related to resolving issues and corrective action plans.

• Report and supervise updates made to control inventories in the system of record.

• Handle the yearly IT SOX plans submitted by collaborators and supervise important checkpoints.

• Handle the IT SOX Operational Forum with collaborators.

• Own the IT SOX collaboration site.

Performance Measurement and Training:

• Establish key performance indicators to supervise progress, measure, and report results.

• Establish a training program for new IT SOX leads and deliver as vital.

• Design and communicate program requirements for planning, coordination, issue remediation, and reporting.

• Update the weekly and monthly Global Governance & Control reports.

• Debrief on annual results and provide recommendations for improvement.

Risk and Control Assessment:

• Lead information security, technology risk management activities within the G&C function.

• Monitor, analyze and report key risks, issues and control gaps to relevant collaborators.

• Participate in change reviews on Operational, Information and Technology Risk related policies and standards and assist in developing awareness programs, standard methodologies, and planning for change management activities that would help the First-Line Technology function to align with the requirements.

• Monitor, track and report on non-compliance and assist in planning and implementing risk and control remediation activities.

Key Qualifications:

• Minimum 5-8 years of dynamic leadership in Information Security, Business Resiliency, or Technology Risk Strategy & Governance functions within a large enterprise preferably operating in Banking, Financial Services or Insurance domain.

• University Degree in Technology, Business, Risk Management, Auditing or related field.

• Previous Technology/Cyber Risk advisory consulting experience is an advantage.

• Solid understanding of the Sarbanes-Oxley Act of 2002, COSO Principles on Internal Controls.

• Prior experience as a program manager within a technology function.

• Relevant industry-leading certifications such as PMP, PRINCE2, PMI-ACP, CPM, or MPM is an asset.

• Relevant risk management certifications such as CISSP, CISA, CRISC, ISO-27001 Lead Auditor or equivalent are highly preferred.

• Prior experience in leading or supporting technology, cyber and privacy related risk assessments and audits

• Familiarity with SOC1, SOC2, ISO-27001 and similar audit reports and related CSAE-3416/ISAE 3402/SSAE-18 standard requirements are an asset.

• Familiarity with Archer GRC tool, JIRA, Power-BI reporting, and ServiceNow is preferred.

Key Competencies:

• Strong leadership, communication, presentation, consulting, decision-making, and influencing skills.

• Strong partner management and alignment skills.

• Strong time management and organizational skills to lead multiple tasks and changing priorities with tight deadlines.

• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.

• Ability to summarize and articulate information on issues, concerns, problems and themes, and make presentations that would appeal to varied collaborators including C-Level management, Auditors, Peers, First-Line Technology and G&C function leads.

• Ability to work independently and collaboratively.

Working Conditions:

• Flexibility in working hours to collaborate with colleagues in different time zones.

When you join our team:

• We’ll empower you to learn and grow the career you want

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

Values-first culture: We lead with our Values every day and bring them to life together.

Boundless opportunity: We create opportunities to learn and grow at every stage of your career.

Continuous innovation: We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity and Inclusion: We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship: We build a business that benefits all partners and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.