Manager Group Insurance Control Programs

The North American Controls Centre of Excellence (“CCoE”) is a customer-focused team that provides professional, expert advice to senior management in their execution of an effective internal controls strategy. The North American Controls CoE plays a key role in financial control oversight, and supports various projects and initiatives to develop, enhance and monitor internal control programs.

Reporting to the Director, North American Controls CoE, the Manager, Group Insurance Control Programs, plays a key role in the management and day-to-day execution of financial control procedures within the operations areas, accounting and operational risk framework, which includes: GB SOC and SOX coordination, Design of controls and best practices, Liaison with operational financial controls, External audit coordination and Incident reporting.

The position will provide opportunities to build on competencies such as design and implementation of controls, process documentation, collaboration and coordination across business areas including Audit Services and external audit, project management and developing knowledge of Manulife operational and actuarial controls/processes.

Responsibilities:

• Build effective relationships with operational leads, actuaries, Audit Services, external auditors, and accounting providers.
• Manage SOC/SOX walkthroughs and audits, monitor progress, respond to inquiries, and provide status reports to the Director, Audit Services, and external audit.
• Compile walkthrough documentation for SOC/SOX controls, and assist in assessing and reviewing control adequacy and deficiencies.
• Collaborate with Audit Services to share best practices and maximize resource efficiency.
• Present findings and recommendations, design risk management solutions, and drive continuous improvement of controls framework and reporting.
• Coordinate support for external auditors, represent the team on projects, and assist in stakeholder training.

Required Qualifications:

• CPA designation with 5-10 years of relevant experience in progressive accounting roles
• Post-secondary education in accounting or related field is required
• Self-starter with the ability to work independently, particularly in the area of using sound, independent judgment, problem-solving, analytical skills, managing conflicting priorities and delivering results within tight deadlines
• Excellent oral and written communication skills with influencing and negotiation abilities
• Proficient with MS Office (Word, Excel, Access, PowerPoint)
• Process analysis and documentation skills, including flow charting
• Strong business acumen with ability to communicate complex concepts and the results in a clear, concise, easy to understand manner (written and verbal).

Preferred Qualifications:

• Experience applying the COSO framework to internal control assessments
• Working knowledge of SOC, SOX and IFRS accounting guidelines are a plus.
• Knowledge and experience from an internal/external audit role
• Knowledge of life and health insurance industry

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of the global team, we'll support you in the shaping the future you want to see.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.